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22 Apr 2020  |  North America  |  Strategic Forecasting
Serverless Computing Adds Flexibility to App Development: Growth Opportunities for Cloud Service Providers
Serverless computing represents one more step on the path away from cumbersome monolithic applications to more agile software approaches that speed development and deployment time. Such “cloud-native” applications are designed to leverage the flexible infrastructure of the cloud by abstracting application logic from the underlying server hardware. ...
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30 Mar 2023  |  North America  |  Market Research
Growth Opportunities for Artificial Intelligence in the Public Cloud, 2023
Generative AI Drives the Opportunity Universe with New, Intelligent Capabilities
This Frost & Sullivan research examines the growing need for artificial intelligence (AI) services to help businesses meet key goals and objectives, as well as the strategic position of public cloud service providers to develop and launch successful AI capabilities for customers. The report discusses the importance of public cloud providers in the ...
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26 Aug 2025  |  North America  |  Market Research
English Proficiency 2.0: The Growth Accelerator for Nearshore CX Management
Why English Speaking Agents are Key to Provider Success in the Region
TThis Frost & Sullivan analyst perspective presents a broad overview of Business Process Outsourcing (BPO) market demand for English proficiency for call volumes originating from the United States. It highlights the key industry trends. This market insight will provide insights into the background, trends and context for creating successful next ge...
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18 Aug 2023  |  North America  |  Market Research
AI Spurs Growth of Low-code Application Platforms
Customers Drive IT Democratization, Hyperautomation, and Composable Businesses with Modern Low-code Platforms
As businesses emerged from the COVID-19 pandemic operating environment, they found themselves facing the Great Resignation, an economic downturn, and a potential recession. These dynamics caused them to reassess spending and force business units to do more with less. Low-code application platforms (LCAPs), a technology that was just gaining popular...
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08 Jul 2021  |  North America  |  Market Research
Low-Code Application Platforms Growth Opportunities
Harnessing the Power of Lines of Business in App Development Fuels Innovation Culture
As businesses emerge from the pandemic operating environment, they are caught in a strange position of having to resume former foci—like streamlining operations, improving employee productivity, and enhancing the customer experience, but doing so in a wildly different operating environment than they were in 18 months ago. One technology that was ju...
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07 Nov 2019  |  North America  |  Market Research
Growth Opportunities in the North American Contact Center Market, Forecast to 2023
Infusion of AI is Driving Customer Contact Strategy and Development
New analysis from Frost & Sullivan's Information and Communications Technologies program titled Growth Opportunities in the North American Contact Center Market finds that the market for contact centers continues to increase. For cloud, the acceleration of omnichannel service delivery and digital transformation, coupled the inclusion of new technol...
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25 Jun 2016  |  North America  |  Strategic Forecasting
Cyber Security and the Small Business: Tangible Recommendations for SMBs
This research insight will provide actionable recommendations of not only where to start but also a methodology of how to proceed on the path of improving an SMB’s cyber security posture. Additionally, it includes recommendations to security providers that are looking to address this market segment.
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20 Mar 2019  |  North America  |  Strategic Forecasting
Global Cloud Infrastructure as a Service Market Outlook, Forecast to 2023
The Infrastructure as a Service (IaaS) market remains highly active worldwide, having reached an astounding U$45.6 Billion in revenues in 2018. While adoption pace and patterns vary, all regions—North America, Europe, Latin America, and Asia-Pacific—are firmly on the path toward the cloud. In this report, we review key findings from the 2018 Clou...
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07 Mar 2019  |  North America  |  Strategic Forecasting
Intelligent Cloud Management - Improving the Business Experience Using Analytics and AI
Most enterprises don’t have the time, interest or skill to continually monitor their cloud environments for efficiency—for example, to ensure that their instance sizes are adequate as application usage fluctuates; that they aren’t running idle virtual machines (VMs); or that they aren’t paying more than they need to. To help customers optimize thei...
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10 Mar 2022  |  North America  |  Frost Radar
Frost Radar™: Global Hybrid Cloud Management Platform Market, 2022
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
As enterprises increase their use of both cloud and physical infrastructures to support a digital business, they require tools that enable easy, efficient, and consistent management of all environments. As such, hybrid cloud management platforms have evolved to provide common functionality across infrastructures, architectures, and vendors. For pla...
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