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01 Feb 2024  |  North America  |  Market Research
The State of the Cloud: Maximizing Business Success through Cloud Computing, AI, and Data in Latin America
Frost & Sullivan Cloud Survey 2023 Highlights
In Latin America, businesses increasingly adopt cloud computing, artificial intelligence, and machine learning technologies to support their strategic business growth. Despite a projected slower economic growth in 2024, digital transformation remains robust. Companies seek external partners to assist them in their journey toward full digitization. ...
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06 May 2024  |  North America  |  Market Research
Growth Opportunities in North American Data Center Colocation Services, 2024 2029
Artificial Intelligence Adoption and Public Cloud Demand Drive Future Growth Potential
The data center colocation industry in North America is experiencing dynamic and rapid growth, offering enterprises cost-effective and dependable solutions for their IT infrastructure requirements. With the surge in enterprise digital transformation, sustainability initiatives, and the adoption of immersive technology, data centers have become esse...
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14 May 2025  |  North America  |  Market Research
Analyst Perspective on Agentic AI
What to Expect in 2025-2027
Although artificial intelligence (AI) has been around for decades, and the contact center industry has been leveraging it for years, recent advancements in AI have rapidly accelerated. The latter half of 2024 spouted industry excitement for next-level GenAI - agentic AI, also sometimes called autonomous AI. Agentic AI can act as the glue for orches...
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30 Jul 2026  |  North America  |  Market Research
Growth Opportunities in the US Tier I Mobile Device and Data Industry
Fixed Wireless Access, Wearables, and Smartphones Drive Compelling Growth Opportunities for Tier I Operators
The US mobile device and data industry continues to grow at a steady pace. Wireless high-speed broadband services, developments in the cellular machine-to-machine and Internet of Things (IoT) sectors, and the resurgence of unlimited mobile plans are the top growth drivers. New network technologies, device form factors, and computing paradigms conti...
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31 Aug 2000  |  North America  |  Market Research
Quality Monitoring Software Analysis
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20 Nov 2000  |  North America  |  Market Research
CTI Software Market Analysis
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23 Mar 2023  |  North America  |  Market Research
Conversational AI is Now the Heart of Customer Experience
Consumer Demand for Self service Options and Employee Need for More Engaged Experiences Drive Contact Centers’ Technology Adoption
Artificial Intelligence (AI) is the shining star of contact center innovation and began gaining features, focus, and adoption in 2022. AI is enhancing capabilities across the contact center spectrum: from agent hiring and training, resource forecasting, and quality and performance management to process automation, workforce optimization, and custom...
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14 Sep 2000  |  North America  |  Market Research
Workforce Management Software Market Analysis
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15 Mar 2019  |  North America  |  Strategic Forecasting
Data, Data Everywhere - Why Your AI Strategy Requires a New Approach to Storage
Once affordable only to massive research organizations, AI solutions are now accessible to any business. Across industries and segments, organizations are leveraging various forms of AI to streamline business operations, improve customer experience, and identify new revenue streams. As a result, businesses are scrambling to amass data of every kind...
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30 May 2023  |  North America  |  Technology Research
Generative Artificial Intelligence (GenAI) Augments Human Capabilities and Possibilities
A Journey into the World of Artificial Generation and Synthetic Creation
Based on public data-trained models, Gen AI algorithms can generate new and creative information/data like the original content produced by humans. This phenomenon has created a massive buzz in the market, transforming how we search for information, create content, and conduct business. The latest developments in large language models and their ...
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