Search results for: 'peopl study'

In this Customer Experience Management study for Australia's Telecommunications sector, Frost & Sullivan examines the experiences deliveries provided by telecommunications companies to its customers. This study looks at the critical factors that influence customer behavior throughout the three phases (pre-purchase, purchase and post-purchase) of th...

Over the last five years, leading providers in the ICT industry have expanded into the contact centers-as-a-service (CCaaS) space by integrating natively built contact center (CC) capabilities into their offerings. Leveraging their strengths in unified communications (UC), video conferencing, networking, and artificial intelligence (AI), these comp...

22 Dec 2020  |  Asia Pacific  |  Market Research

Digital Payment Adoption in the ASEAN Market—Voice of Customer, 2020

Convenient and Secure solutions are Key to Mass Adoption

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The COVID-19 pandemic has profoundly impacted the lives of people around the world. Throughout 2020, local governments worked to restrict peoples movement to contain the spread of the disease. Lockdowns greatly impacted the daily operations of several vertical industries and limited access to different types of goods and services. Moreover, as fear...

Growth of collaborative spaces across corporate offices around the world (boardroom, medium-size room, multipurpose room or huddle room) drives the growth of A/V technologies such as audio conferencing endpoints. Massive availability of collaborative services has resulted in a significant expansion of the number of meetings that are being held per ...

The growing OTT market represents both a threat and an opportunity for telecommunications operators globally. The key drivers in the OTT market includes, the growing availability of high-speed connections, the increasing penetration of smart devices, and the consumer drive for the adoption of technology and services. The major OTT providers are tr...

The pandemic was a great equalizer with everyone being remote. Mass adoption of video meetings, chat, virtual whiteboarding, and group messaging kept everyone productive and fully connected. Everyone had the same presence and an equal voice during video meetings. As people return to the office, there is a growing challenge of keeping the same level...

Huddle room collaboration is a hot topic these days. The hype surrounding this trend has produced many misconceptions, making it difficult to grasp what huddle room collaboration entails. As organizations design smarter meeting spaces to foster collaboration, it’s time to take a closer look at huddle rooms and the growth opportunities in this marke...

The key driver of the market is the fact that the carrier Ethernet technology has advanced and bandwidth usage continues to increase. Mobile phones are estimated to have become an integral part of peoples' communication options. In fact, in developing nations, mobile phones are being increasingly used for carrying out businesses especially in the r...

Macro cells are the workhorse of most CSP networks. With higher output power, they cover larger areas and provide most of the coverage and capacity of the 5G network. Most macro cells provide outdoor coverage, but in the past they provided indoor coverage as well. However, wireless coverage based on macro cells can have coverage issues caused by ei...