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In this Customer Experience Management study for Australia's Telecommunications sector, Frost & Sullivan examines the experiences deliveries provided by telecommunications companies to its customers. This study looks at the critical factors that influence customer behavior throughout the three phases (pre-purchase, purchase and post-purchase) of th...

22 Dec 2020  |  Asia Pacific  |  Market Research

Digital Payment Adoption in the ASEAN Market—Voice of Customer, 2020

Convenient and Secure solutions are Key to Mass Adoption

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The COVID-19 pandemic has profoundly impacted the lives of people around the world. Throughout 2020, local governments worked to restrict peoples movement to contain the spread of the disease. Lockdowns greatly impacted the daily operations of several vertical industries and limited access to different types of goods and services. Moreover, as fear...

The $953 million APAC video conferencing devices market is undergoing fundamental shifts due to massive work and workplace transformation. In 2023, most customers took a measured approach to video-enabling meeting rooms due to budget rationalization and reassessment of investment priorities in the post-pandemic workplace. Adverse macroeconomic cond...

12 Jan 2022  |  Asia Pacific  |  Market Research

APAC 5G Total Market Growth Opportunities

5G Network Slicing, in Combination With Multi-access Edge Computing (MEC), and Private Networks, to Boost Overall 5G Market Growth

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Overall, the total 5G revenue in APAC will increase from $2.13 billion in 2020 to $23.89 billion in 2025, at a CAGR of 62.2% from 2020 to 2025. Revenue will be mainly driven by 5G connectivity, as the main contributor between 2020 and 2025. From 2021, revenue from 5G network slicing will start to contribute to the total revenue in APAC, and by 2025...