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16 Dec 2021  |  Global  |  Customer Research

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

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With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

This edition of the ITCC Technology Opportunity Engine highlights breakthrough innovations across AI-driven compliance automation, open banking platforms, cloud-native data integration, high-capacity optical transport, industrial IoT, advanced radar sensing, cloud-managed networks, ML-based fintech payments, workspace productivity, and sales CRM so...

In the fast-paced global economy, a successful business must be an agile business—one that can anticipate and respond quickly to changing economic, regulatory, and market conditions. However, no one anticipated the COVID-19 pandemic, which has tested just how agile companies are. With no time to gather data, consider options, install systems, or re...

Synthetic data is data generated artificially based on data collected from real-world occurrences. It is artificially generated data in the form of text, tables, images, and videos, among others. Synthetic data generation will address the challenge of inefficient datasets and privacy concerns. Generated using algorithms, it enables organization...

Blockchain is finally overcoming early confusion and hype. It is a spectrum technology that can be applied to achieve many possible outcomes. Its best uses are in the creation of trusted digital connective tissue in open, complex ecosystems and in the programmatic creation of digital value where it cannot be easily be replaced by centralized system...

The Asia-Pacific hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) market is experiencing dynamic growth caused by a surge in demand for cloud-based communications platforms. As industries gradually evolve in the digital economy, enterprises are embracing UCaaS to capitalize on the benefits of cloud-based servi...

Internet users are now watching more diversified video content generated by professional or general users in real time. With growing penetration rate of Internet and mobile devices, users and streamers find it easy to record, watch, and share video content and interact with each other online. The Live Video Streaming (LVS) platform provides a cha...

The connected era and cloud-based environment have created a need to redesign network operations. In addition, businesses find it operationally draining to utilize resources on ensuring a connected ecosystem rather than focusing on critical business issues. Software-defined Wide Area Network (SD-WAN) helps enterprises build an agile and automated e...

Traditional cloud computing models sends data from the device to the cloud for data analysis and the decision is sent back to the device for implementation. The agility of cloud computing is great but not enough to overcome certain challenges such as latency, bandwidth, processing the data for real-time decision making, costs associated with data t...