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23 Sep 2022  |  Global  |  Frost Radar
Frost Radar™: Voice of Customer Analytics, 2022
A Benchmarking System to Spark Companies to Action Innovation That Fuels New Deal Flow and Growth Pipelines
Well-established businesses receive massive amounts of feedback every day, obtained through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with an opportunity to collect remarkable volumes of customer data that they can use to enhance market intelligence. VoC refers to the pr...
$4,950.00
Special Price $3,712.50 save 25 %
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30 Mar 2022  |  North America  |  Customer Research
CX Investment Predictions for 2022
Employee Engagement Elevated as a Business Priority
In a customer survey of 1,210 IT and telecom decision-makers around the world and across verticals (with 58% of respondents in a senior management position), improving customer experience is ranked as the top business objective in 2022, followed closely by improving brand equity. Companies recognize that maintaining brand loyalty becomes increasing...
$4,950.00
Special Price $3,712.50 save 25 %