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13 Oct 2025  |  Global  |  Technology Research
Zero Trust Architecture: Next-Generation Cybersecurity Framework for Digital Enterprises
Next-Gen Tech Trends: Applications Leading to Security Measures in Zero Trust Architecture
Zero trust architecture (ZTA) is rapidly gaining traction as organizations face growing cybersecurity threats, the rise of remote work, and the shift to cloud-first strategies. Unlike traditional security models, ZTA operates on the principle of "never trust, always verify," requiring continuous verification of every user and device before granting...
$4,950.00 -
08 Jul 2025  |  Global  |  Technology Research
Enhancing Grid Resilience: Emerging Technologies for Modern and Reliable Power Systems
Next-generation Technology Trends: Applications leading to stability enhancement of power grid systems
Emerging technologies aimed at improving grid resilience are rapidly evolving, driven by the need for improved reliability, efficiency, and sustainability in energy systems. Innovations in technology, growing energy demands, and the incorporation of renewable energy sources are strong incentives for utilities to implement creative solutions for mor...
$4,950.00
Special Price $4,455.00 save 10 %
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15 Oct 2025  |  Global  |  Customer Research
Global Agent Engagement Trends: A Customer Perspective
With AI-Driven Automation, Agents Are Critical for Successful CX
Business leaders have renewed their focus on CX, given the current global political and economic uncertainty. This focus extends to attention on security, business continuity, and operational efficiencies. More strategic, long-term objectives, such as market penetration, embracing AI, and enhancing employee experience, rank lower for the 2025-2026 ...
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06 Feb 2025  |  Global  |  Tracker
Global Business Process Management Services, Forecast to 2029
Rising Demand for Digital Transformation, Coupled with Operational Agility and Cost Efficiency, Driving Market Growth
The global business process management (BPM) industry is projected to experience significant growth in the coming years. The BPM services market is estimated at US$254.1 billion in 2023 growing at 5.0% year-on-year driven by the demand for process automation and AI as organizations embark on their end-to-end digital transformation journey. Disrupti...
$6,000.00
Special Price $5,400.00 save 10 %
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20 Aug 2025  |  Latin America  |  Frost Radar
Frost Radar™: Customer Experience Platforms in Latin America, 2025
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
This Frost Radar™ reveals the positioning of key companies in the Latin American customer experience (CX) platforms industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. CX platforms orchestrate the complexity of modern customer interactions across multiple channels and touchpoints along the entire custom...
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04 Sep 2025  |  Global  |  Market Research
Global Contact Center Solutions Market, Forecast to 2029
Enhancing Business Outcomes Becomes the Name of the Game
The global Contact Center Solutions market achieved solid growth in 2024, driven by an acceleration of AI-based and advanced capabilities in contact center implementations. As organizations increasingly realize that providing superior CX is fundamental for competitive differentiation, they are responding to growing customer expectations by deliveri...
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15 Apr 2025  |  Europe  |  Frost Radar
Frost Radar™: Customer Experience Management Outsourcing in Europe, 2025
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
This Frost Radar™ examines the European customer experience management (CXM) outsourcing landscape. CXM is a subset of the much broader business process outsourcing industry. Usually, it is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can range from hand...
$4,950.00
Special Price $4,455.00 save 10 %
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24 Mar 2025  |  North America  |  Frost Radar
Frost Radar™: Customer Experience Management Outsourcing in North America, 2025
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
This Radar examines the North American CXM landscape. It includes outsourcing services alone, excluding operations performed in-house and in shared service centers. Furthermore, it encompasses revenue associated with customer interactions that originate in the United States or Canada, regardless of the fulfillment model. This includes onshore, near...
$4,950.00
Special Price $4,455.00 save 10 %
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04 Apr 2025  |  Global  |  Frost Radar
Frost Radar™: Business Process Management Services, 2025
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
The business process management (BPM) or business process outsourcing services market continues to grow, driven by digital transformation, AI adoption, and cost optimization pressures. Organizations are shifting from traditional labor arbitrage models to outcome-based engagements with automation, AI-driven analytics, and hyper-personalization of cl...
$4,950.00
Special Price $4,455.00 save 10 %
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31 Oct 2025  |  Global  |  Frost Radar
Frost Radar™: Communications Platform as a Service, 2025
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
Communications platform as a service (CPaaS) has become a strategic enabler of digital business, driving the operationalization of customer and employee engagement across industries. As enterprise transformation accelerates, companies are rearchitecting their communications workflows around programmable interfaces that unify data, intelligence, and...
$4,950.00