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11 Nov 2025  |  Latin America  |  Market Research
Customer Experience Management in Latin America and the Caribbean, Forecast to 2030
Providers Lean on Agentic AI to Power Growth
The market for CX management is anticipated to grow during the forecast period, mainly due to the rising awareness that CX is a powerful tool for gaining a competitive edge and companies' growing desire to outsource their CX operations.The advent of generative AI (Gen AI) technology has the potential to upend this sector. This technology can signif...
$8,000.00 -
08 Nov 2018  |  Latin America  |  Market Research
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2023
Automation is Heading the Market for Disruption
The Contact Center Outsourcing (CCO) Services Market in Latin America and the Caribbean experienced high growth, driven by solid performances in CaCar and Colombia, as well as the devaluation of the US Dollar against most Latin American currencies in 2017 (especially against the Chilean peso (15.5%) and the Brazilian reais (8.5%)). Frost & Sulliva...
$8,000.00
Special Price $6,000.00 save 25 %
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30 Nov 2023  |  Latin America  |  Tracker
Customer Experience Outsourcing Services in Latin America and the Caribbean, Forecast to 2029
The Race to New Heights of Efficiency Creates Growth Opportunities
Over the course of the forecast period (2023 to 2029), the customer experience (CX) outsourcing services market in Latin America and the Caribbean (LAC) is expected to expand, mainly due to 2 factors: 1) the growing recognition of CX as a potent tool for competitive advantage and 2) the increasing motivation for businesses to outsource their CX act...
$8,000.00
Special Price $6,000.00 save 25 %
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28 Oct 2024  |  Latin America  |  Market Research
Customer Experience Management in Latin America and the Caribbean, Forecast to 2029
Highly Complex Services Bring Opportunities for Differentiation
During the forecast period (2024-2029), the customer experience management (CXM) market in Latin America and the Caribbean (LAC) will expand, mainly due to 2 factors: 1) the growing recognition of CX as a potent tool for competitive advantage and 2) the increasing motivation among businesses to outsource their CX activities. This market is poise...
$8,000.00
Special Price $6,800.00 save 15 %
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23 Mar 2023  |  Latin America  |  Market Research
Cloud Contact Center Solution Market in Latin America, Forecast to 2029
Automation, AI, and Analytics Create Opportunities for Differentiation
The LATAM cloud contact center (CC) market grew substantially in 2022, driven by accelerated migration from premises-based contact center implementations. As organizations realize that providing superior customer experience (CX) is fundamental for competitive differentiation, they respond to growing customer expectations by delivering seamless, eff...
$4,950.00
Special Price $3,712.50 save 25 %
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06 Mar 2020  |  Latin America  |  Market Research
The Transition to a Successful Work at Home Agent (WAHA) Model
Exploring Trends and Growth Opportunities for Latin American Providers
The remote work modality is rapidly becoming the norm among office workers throughout the globe. Remote work is a way to work outside the employer´s premise. One common alternative to on-site work stations is the home office. In this scenario, the employee uses their own house as a workplace, but working from cafes, co-working spaces or any other l...
$1,500.00
Special Price $1,125.00 save 25 %
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07 May 2021  |  Latin America  |  Market Research
Cloud, Digital, and Omnichannel Drive Contact Center Solutions Market Growth in Latin America and the Caribbean
The Post-Pandemic Scenario will See a Consolidated Hybrid Environment that Creates Opportunities for Vendor Differentiation
2020 was a disruptive year for the entire world and for the CX & CC landscape. The COVID-19 pandemic has pushed every contact center in the region to embrace the work-at-home-agent (WAHA) modality and move their employees out of their offices to their homes (65.3% of the outsourced agents in CALA were working remotely by the end of May 2020). Due t...
$4,950.00
Special Price $3,712.50 save 25 %