Search results for: 'Security: The Key to Customer Experience Excellence'

The COVID-19 pandemic changed market trends, with digital and self-service now the norms. Meanwhile, companies are still implementing plans decided before the pandemic. Many of these plans include new retail store openings and using new marketing technology for retail stores to improve sales, customer experience, and operational efficiency. Suppose...

22 Dec 2020  |  Asia Pacific  |  Market Research

Digital Payment Adoption in the ASEAN Market—Voice of Customer, 2020

Convenient and Secure solutions are Key to Mass Adoption

Infographics

×

The COVID-19 pandemic has profoundly impacted the lives of people around the world. Throughout 2020, local governments worked to restrict peoples movement to contain the spread of the disease. Lockdowns greatly impacted the daily operations of several vertical industries and limited access to different types of goods and services. Moreover, as fear...

The Internet of Things (IoT) is permeating every aspect of consumer and enterprise activities. With the growth of microelectronics, ubiquitous connectivity, and predictive computing, the IoT is poised for rapid growth. Businesses must transform themselves into nimble and data-driven organizations that can stave off competition as low entry barriers...

Zero trust architecture (ZTA) is rapidly gaining traction as organizations face growing cybersecurity threats, the rise of remote work, and the shift to cloud-first strategies. Unlike traditional security models, ZTA operates on the principle of "never trust, always verify," requiring continuous verification of every user and device before granting...

Although the telecoms landscape in APAC has changed a lot since the onset of the COVID-19 pandemic, data as a key driver of traffic and 5G monetization as the industry’s biggest bottleneck remain important trends impacting the industry. As 5G enterprise develops, enhanced mobile broadband (eMBB) is expected to continue to impact the mobile operator...

BYOD refers to the practice of allowing employees to use personally-owned mobile devices for accessing enterprise IT resources and data. The proliferation of BYOD points to a future in which enterprise information technology (IT) departments will have to manage a mix of corporate-owned and employee-owned mobile devices. This Frost & Sullivan insigh...

This research provides an analysis of the East African telecommunications market. The focus areas are fixed-line, mobile, and Internet communications, with special interest in broadband communications. The study includes analysis for the 13 East African countries on country and regional levels. The study highlights key mobile network operators and ...

This research service provides an analysis of the West African telecommunications market. The areas of focus are fixed-line, mobile, and Internet communications with special interest in broadband communications. Technologies include fibre, satellite, WiMAX, Wi-Fi, 3G, ADSL, and CDMA. Each of the 15 West African countries is analyzed on country and ...

Excitement pervades the market about wearable device opportunities. Large device manufacturers and niche technology companies are constantly innovating to launch new devices for varied applications. However, market uptake is still limited to a niche customer group due to pricing, battery, data accuracy, data security, and weak business case challen...