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12 May 2021  |  Global  |  Customer Research
Investing in Communications and Collaboration Tools to Empower Frontline Workers
Enhanced Frontline Worker Productivity Can Boost Company Growth and Customer Satisfaction
Estimated at approximately 2.7 billion globally, frontline workers represent a considerable untapped market and growth opportunity for communications and collaboration solution providers. For decades, the enterprise communications market has focused much of its collective attention on the carpeted office and knowledge worker segments. While commu...
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14 Nov 2024  |  Global  |  Customer Research
Leveraging Advanced Communications and Collaboration Solutions to Empower Frontline Workers, 2024
Often Overlooked, Frontline Workers are an Increasingly Important Part of IT Decision Makers’ Plans
Frontline workers play a vital role in the success of numerous organizations, forming the backbone of their operations. However, there is a growing disconnect between frontline employees and their colleagues, partly due to the absence of adequate communication and collaboration solutions. While decisions regarding work locations are increasingly d...
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Special Price $4,207.50 save 15 %
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13 Aug 2024  |  Global  |  Customer Research
Growth Opportunities for Advanced Information & Communications Solutions in the Education Vertical
Digital Communications and Collaboration Tools Will Underpin New Ways of Learning
The education sector has seen significant technology-driven transformation. Innovations like communication and collaboration solutions have enriched traditional classrooms by providing access to diverse content and engaging learning environments. Multimedia tools and learning management systems aid comprehension and retention, while virtual and aug...
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09 Dec 2020  |  Latin America  |  Market Research
Growth Opportunities for Communications, Collaboration and Customer Care Tools in Healthcare
Enabling Key Healthcare Workflows with Pre-packaged and Programmable Communications Solutions to Enhance Patient and Physician Journeys
Frost & Sullivan has identified the healthcare vertical as ripe for digital transformation and adoption of modern communications and collaboration technologies with the objective of improving operational efficiencies and enhancing patient care. The study covers key use cases for point solutions such as video conferencing or team messaging, as well ...
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31 Oct 2025  |  Global  |  Customer Research
Growth Opportunities for Advanced Information & Communications Solutions in the Healthcare Vertical
Digital Communications and Collaboration Tools Will Underpin Care Delivery
Healthcare systems today are facing a convergence of pressures that threaten both operational stability and patient outcomes. Workforce shortages, clinician burnout, rising costs, and persistent health inequities are compounded by the growing demands of an aging population with complex needs.These challenges are not isolated—they interact and inten...
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24 Sep 2026  |  Global  |  Customer Research
UCC Buyers’ Perspective: Investment Priorities in 2026 and Beyond
Tool Overload and Fragmentation Undermine Effective Communications and Collaboration
This research examines enterprise buyer priorities, investment plans, and purchasing behaviors related to Unified Communications and Collaboration (UCC) technologies through 2029, based on Frost & Sullivan’s 2026 global Information Technology Decision-Maker (ITDM) survey. The study explores how organizations are adapting communications strategies, ...
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28 Nov 2025  |  Global  |  Customer Research
Growth Opportunities for Advanced Information & Communications Solutions in the Retail Vertical
Digital Communications and Collaboration Tools Will Accelerate Digital Transformation Across the Retail Value Chain
Retail is a key industry for county and regional economies, and it’s reflected in its share of global workers. - There are over 420 million estimated retail workers worldwide, with the Asia Pacific region leading in total jobs. - OECD economies have an aggregated 94 million workers in the wholesale and retail trade sector. - In the US, retail tra...
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03 Jul 2014  |  North America  |  Market Research
Boosting Innovation and Creativity Through ICT
Using Collaboration Tools to Harness the Power of Collective Innovation
There is a tremendous capacity for innovation and creativity within any organization. However, most organizations lack the strategy and the tools necessary to effectively sort through the innovative ideas generated by the general worker population. USAA, a member-owned financial services firm, recognizes that any time the organization can reduce c...
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16 Oct 2025  |  Global  |  Market Research
Professional Headsets Market, Global, 2024–2031
Wireless and Active Noise Cancellation Technology is Driving Transformational Growth by Increasing Utility for Professional Headsets
This Frost & Sullivan study provides a comprehensive analysis of the key transformations shaping the global professional headsets market. The industry is undergoing significant disruption driven by the rapid adoption of software-based communication and collaboration platforms. This shift is transitioning demand from registered jack (RJ) connectivit...
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29 Jul 2021  |  Latin America  |  Market Research
Growth Opportunities in the Global Professional Headset Market, Forecast to 2027
An Indispensable Tool for Remote Workers During the Pandemic, Professional Headsets will be a Key Enabler of the Hybrid-work Future
The global professional headset market earned revenues of $1.98 billion in 2020, a record growth of 42.3 percent when compared to 2019. In 2020, the coronavirus disease 2019 (COVID-19) pandemic and associated work from home (WFH) realities triggered unprecedented demand for cloud software communications and collaboration services and professional ...
$4,950.00
Special Price $3,712.50 save 25 %