Search results for: 'part covid consumer behavior study'

07 Jul 2021  |  Asia Pacific  |  Market Research

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...

The World Health Organization (WHO) made the following statement many years ago, “There is no health without mental health”. Today, as the COVID-19 pandemic ravages the world, another public health crisis is looming over our health systems—that of deteriorating mental health. Mass unemployment, salary reductions, depleting financial security nets, ...

25 Jan 2021  |  Global  |  Megatrends

Future of User Interfaces Shaping New Consumer Experiences

Augmented Reality, Virtual Reality, and Biometrics Represent Key Growth Opportunities

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User Interface technologies have moved beyond the concept of simply representing machines to their users to enabling sophisticated and personalized interaction. The COVID-19 pandemic has accelerated their use in healthcare, manufacturing, education, retail, and banking to simplify interactivity and improve engagement. This report aims to help compa...

02 Feb 2021  |  Global  |  Market Research

2021 Predictions— COVID-19 Accelerates CX Investments

Growth Opportunities Revealed by End Customers

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The COVID-19 pandemic wreaked havoc in 2020 and continues to harm people, businesses, and economies. Accelerated vaccine deployment, a strong rebound in consumer demand, faster services sector recovery could enable full GDP recovery by mid-2021 (optimistic scenario). Full recovery will be pushed out beyond 2021 in case of multiple fresh outbreaks, ...

Businesses disrupted by the pandemic are looking at revival even as they grapple with the new normal, and the automotive industry is no exception. Mobility and mobility-related solutions lie hampered not just in India but across the word, with the last few months witnessing plunging sales, halting of new purchases, and closing up of many car deal...

Of late, Nepal has unlocked immense growth opportunities for market participants in the information technology (IT) space. One of these is the use of advanced technologies for the development and growth of the online food business and e-delivery in the country. This can actively support the national economy by boosting growth in the agricultural se...

10 Dec 2020  |    |  Megatrends

Nine Mega Trends Radically Accelerated by COVID-19

Convergence of Mega Trends will Generate New Growth Opportunities

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Frost & Sullivans Mega Trend Universe encompasses transformative, global forces that define the future world with their far-reaching impact on businesses, economics, cultures, and personal lives. Disruption of the global economy, industry, companies, and investments are making it difficult for companies to prepare for the future. The emergence of a...

The Consumer Communication Services tracker for 2019 Q3 provides detailed information for a variety of companies in the consumer communication services market for United States and Canada. The aggregated data—delivered by country, technology, and company—includes subscriber, revenue, net add (loss), projection, and market share. The complied study ...

The Consumer Communication Services tracker for 2019 Q3 provides detailed information for a variety of companies in the consumer communication services market for United States and Canada. The aggregated data—delivered by country, technology, and company—includes subscriber, revenue, net add (loss), projection, and market share. The complied study ...