Search results for: 'incent response'

The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...

The aim of the study is to research, analyze and forecast the movement of Brazilian automotive market based on the prevailing scenario. It also throws light on hot topics such as taxation policy revision and exit and entry of key players. The Brazilian automotive market is currently the 8th largest in the world. Passenger vehicle sales in 2018 wer...

The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...

In 2020, there was a 26.8% drop in total LATAM passenger vehicle sales, equivalent to a reduction of 1.5 million units. The Brazilian market was responsible for the largest drop in units, reaching 710,000 units less than 2019, followed by Mexico’s 368,000 unit drop. The automakers had different strategies for this period, from closing plants to dev...

Adoption of healthcare information technology (IT) in Brazil has been increasing at a moderate pace, with good possibilities ahead as the country moves to more solid economic ground. Brazil presents great opportunities for growth in the near future, based on four major pillars: • Huge healthcare infrastructure • Potential gross domestic product g...