Search results for: 'make'

In this research piece, we look at the potential of the metaverse globally and, in particular, the impact on European businesses. The report uses Frost & Sullivan’s working definition for the metaverse and considers what the metaverse is, what it is not, and what it can create. The metaverse will be the next iteration of the internet (Web 3.0), and...

08 Jan 2021  |  Europe  |  Market Research

Enhancing European Customer Experience with Artificial Intelligence

AI Technologies Offer New Opportunities to Nurture Relationships and Enhance Customer Contact Effectiveness

Infographics

×

This study focuses on how AI is making inroads into the customer experience (CX) space. After shifting from on-premises solutions to cloud-based services, the industry is embracing AI and integrating it into various CX-related use cases and solutions. Chatbots, voicebots, behavioral applications, biometrics, cybersecurity, speech recognition, machi...

02 Feb 2021  |  Europe  |  Market Research

Life Cycle and Total Cost of Ownership (TCO) Analysis of Heavy, Medium, and Light Duty Trucks in Europe

During a 15-year Life Cycle, Battery Electric Trucks Offer a TCO Benefit of 8% to 16% Compared to Diesel Trucks

Infographics

×

During the 15-year lifetime of a truck, the total cost of ownership is lowest for battery electric trucks, followed by natural gas and diesel powertrains across light, medium, and heavy duty segments. As the truck gets older, maintenance cost increases with decrease in mileage, resulting in increasing total cost of ownership (TCO) per mile. Miles t...

In the last decade, digital transformation initiatives have rapidly developed in the global defense market. The Western Armed forces had to accelerate digital footprint implementation and adopt the cloud IT infrastructure to handle, analyze, and store mass data on its various operational utilities. These initiatives are inevitable, particularly for...

Airbags are part of the passive safety equipment offered on an automobile. The price of the airbag varies with usage, size, and model. Airbags are located in various places inside and outside of a passenger vehicle. Front airbags are the most common. Side airbags, curtain airbags, knee airbags, and center airbags are the other types. An airbag syst...

The COVID-19 pandemic rapidly changed how buildings function. Building mobility solutions have gained more importance and will form a crucial part of buildings and cities in the near future. Rapid employment of the Internet of Things (IoT), artificial intelligence (AI), and cloud technologies will make products smarter and revolutionize mobility in...

The emergence of generative AI (GenAI) has sparked intense global interest in AI and how it can help improve customer experience (CX). Several factors drive interest in GenAI, including its positive impact on making conversational AI faster and smarter, enabling critical applications, including personalization at scale, improved self-service capabi...

24 Sep 2020  |  Europe  |  Frost Radar

Frost Radar™: European Digital Risk Protection (DRP) Market, 2020

Benchmarking Future Growth Potential

Infographics

×

Digitization and digitalization initiatives open up opportunities for customer intimacy and efficiency gains. The digital transformation of businesses and processes, along with customer expectation of a superior digital experience, will accelerate the adoption of digital tools. At the same time, enterprises must secure their digital assets – both i...

The overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: Education, IT/Communications, Financial Services, Government, Healthcare, Manufacturing, Outsourcing, Retail & Consumer, and Travel & Hospitality. Technologies covered: • Interactive Voice ...