Search results for: 'Security in the contact center environment'

21 Apr 2021  |  Global  |  Market Research

A Dynamic Threat Landscape Propels the Global Maritime Port Security Market

Increasing Global Trade Coupled with Port Modernization through Digital Technologies Driving Investments in Security Technology

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The shipping industry is responsible for about 90% of global trade by volume. Governments prioritize the safe and secure transportation of goods, including from land to sea at port sites, to ensure economic stability and growth. Ports are regarded as national infrastructure and are both a potential terrorist target and an entry point for terro...

26 Feb 2021  |  North America  |  Market Research

Industry Convergence is Driving Cyber Security Spending in the Global Commercial and Public Sectors

Defining Future Growth Strategies for Critical National Infrastructure, First Responders, Mass Transportation, and Border Security

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The growing number of cyber attacks across sectors has resulted in compromised confidential information, network outages, and loss of control over essential computing resources. With the increase in digital infrastructures, mobile users, and wireless network usage with the advent of IoT, the attack surfaces for cyber threats have been increasing ex...

The APAC network security market saw a growth of 6.3% in Q2 2020. Though most of the regions have begun recovering from the impact of the COVID-19 crisis, some ASEAN countries and India continue to see declining YoY growth in this quarter due to country-wide lockdowns. Enterprises are growing more cautious with their security budget, with budgets a...

The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...

Secure access service edge (SASE) developers are employing AI to make their cloud zero trust architecture platforms better. This isn't news: Most of the bigger SASE vendors have experimented with integrating AI components into their platforms for five years or more. What is new is that their customers are now reaping the tangible benefits of those ...

08 Jan 2021  |  Europe  |  Market Research

Enhancing European Customer Experience with Artificial Intelligence

AI Technologies Offer New Opportunities to Nurture Relationships and Enhance Customer Contact Effectiveness

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This study focuses on how AI is making inroads into the customer experience (CX) space. After shifting from on-premises solutions to cloud-based services, the industry is embracing AI and integrating it into various CX-related use cases and solutions. Chatbots, voicebots, behavioral applications, biometrics, cybersecurity, speech recognition, machi...

The COVID-19 pandemic impact on the North American HVAC market was relatively muted than expected. While the market was forecast to slump by 6% in 2020, the post-Q2 2020 rebound helped HVAC manufacturers get their business back on track. Amid the government change in the United States and the adoption of favorable climate change regulations and pro...

05 Aug 2020  |  North America  |  Market Research

Digital Sustainability to Drive Adoption of Building Information Modelling (BIM) and Digital Twin Solutions in the Built Environment

Future Growth Potential Powered by Flexible Business Models in Commercial and Public Infrastructure Projects

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Key Issues Addressed

The purpose of this research is to explore your company’s ‘Growth Zone’ in the architecture, engineering, and construction (AEC) industry through building information modelling (BIM) and digital twin opportunities. The study highlights market developments such as the evolution of the BIM and digital twin platform, impact of major technologies in th...

This Frost & Sullivan research service analyzes the global email security market. Email remains the number one threat vector. It is the primary mode of corporate communication and the de facto standard for B2B and B2C communications. During the COVID-19 pandemic, email continues to be the chief channel for business communication, and this trend is ...