Search results for: 'Contact Center Outsourcing Services Market'

The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...

The APAC contact center applications market generated $753.9 million in revenue in 2020, registering an annual growth of 4.8%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set to grow...

Generative AI (GenAI) has garnered huge interest and holds great promise for optimizing business operations by automating routine tasks, streamlining workflows, and providing intelligent insights that improve efficiency, quality, and performance. Ongoing innovation in artificial intelligence (AI) has introduced GenAI with far-reaching implicatio...

03 Nov 2021  |  Global  |  Market Research

Global Data Center Power and Cooling Growth Opportunities

5G, Edge, and IoT Development Drives the Growth of Data Centers and the Associated Power and Cooling Solutions

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Key Issues Addressed

Data center UPS and cooling systems are key components of data center architecture, which fulfills critical power and cooling requirements for electronic equipment. The global growth of the Internet and mobile devices has led to increased data creation, and this data needs to be stored and processed quickly and in real time. This has led to increas...

Cisco Asia-Pacific, Japan, and China (APJC) Contact Center Analyst Day 2019 and Contact Center Symposium were held from 11 to 13 November in Sydney, Australia. The events brought together Cisco contact center executives, industry subject matter experts (SMEs), partners, and customers facilitating the conversation on the rising role of cloud in the ...

Outsourcing helps organizations navigate the challenging competitive environment. It has evolved from being a resource expansion and cost arbitrage solution to a process that drives business outcomes and creates value for customers. This Frost & Sullivan study presents forecasts for the global business process management (BPM) services market from ...

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

26 Jul 2021  |  Global  |  Market Research

Global Data Center Colocation Services Growth Opportunities

Future Growth Potential with Hyperscale Data Centers and Emerging Economies

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The global colocation services market continues to maintain its growth streak through the pandemic and is expected to continue on a high growth trajectory over the next 5 to 7 years. Key factors that will drive growth during this period are increasing demand from hyperscale data centers, high levels of investment pouring in, significant increase in...

Data centers are becoming vital for various business functions in the modern world. For example, enterprises increasingly outsource their data operations to third-party colocation service providers. These providers’ ability to scale in terms of physical space, adequate power supply, cooling systems for servers and network connectivity, and effectiv...