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14 Aug 2019 | Latin America | Market Research
Strategic Insights of Digital Transformation in Brazil, 2019
A Customer Perspective
Digital transformation is entering an era of unprecedented change for businesses. Seamless, intelligent, and ubiquitous interactivity is a key IT investment theme for companies across all verticals that want to make a big impact on the future of their organization. This study is derived from a survey of IT decision makers in Brazil across multiple ...
$1,500.00
Special Price $1,125.00 save 25 %
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01 Nov 2019 | Latin America | Market Research
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2024
Automation Technologies Transform the Customer Experience and Unveil New Growth Opportunities
The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...
$8,000.00
Special Price $6,000.00 save 25 %
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05 Nov 2020 | Latin America | Market Research
Automation and Work-at-Home Transforming the Customer Experience Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2025
New Paramount Importance of Remote Interactions Spur Novel Growth Opportunities
The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...
$8,000.00
Special Price $6,000.00 save 25 %
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28 Jul 2020 | Latin America | Market Research
Growth Opportunities in the Global Professional Headset Market, Forecast to 2026
Explosion of Cloud Meeting Services is Visibly Igniting Professional Headset Sales
The global professional headset market earned revenues of $1.41 billion in 2019, a 3.8 percent growth when compared to 2018. Almost all major professional headset vendors reported healthy growth rates in 2019 except for Poly which faced some internal restructuring difficulties that resulted in the company earning lower-than-expected revenues. Desp...
$4,950.00
Special Price $3,712.50 save 25 %
