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This Frost Radar™ on digital industrial platforms was conceived and built as the competitive benchmark analysis derived from Frost & Sullivan’s Global Digital Industrial Platforms Growth Opportunities study published in March 2022. This Frost Radar™ features what Frost & Sullivan considers to be the top 33 companies in the digital industrial pla...

15 Jun 2022  |  Global  |  Market Research

Global Access Control Solution Growth Opportunities

Cloud Connectivity and Robust Credentials are Reinvigorating the Physical Access Industry

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Among the core physical security solutions, access control solutions that enforce who specifically has access to a facility or area have been one of the first lines of defense for organizations to secure their facilities. By expanding beyond simply a door lock and key to open a facility entry point, organizations have always had some sort of additi...

16 Dec 2021  |  Global  |  Customer Research

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

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With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

The lack of adequate and safe drinking water impacts the social and economic well-being of the human population. In 2019, the Indian government embarked on an ambitious project called the Jal Jeevan Mission (JJM) to offer functional household tap water connection (FHTC) to every rural household (100% coverage) by 2024. This will likely be extended ...

The Advanced Manufacturing Technology Opportunity Engine highlights a broad spectrum of innovations across humanoid robotics, intelligent automation, advanced manufacturing, and AI-driven production technologies. It features scalable interactive humanoid robots designed to accelerate the commercialization of service robotics, alongside intelligent ...

New Zealand's contact center applications market generated revenue growth of 4.5%, with market revenue of $14.8 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

The Chinese contact center applications market generated revenue growth of 2.3%, with market revenue of $112.0 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of...

Vietnamese contact center applications market generated revenue growth of 6.3%, with market revenue of $4.6 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 8....

Singaporean contact center applications market generated revenue growth of 7.8%, with market revenue of $23.5 million in 2019 driven by new customer wins, technology up-gradation, and cloud migration. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 2.6% during the forecast period 2019-2026. Brands are considering excep...