Search results for: 'pace timing'

Business Intelligence (BI) is evolving as a vital tool for enterprises to gain real-time insights on business performance. Technology evolution drives the development of innovative applications, fueling informed business decision making. With the steep rise in data volume obtained from various sources, whether structured or unstructured, enterprise...

07 Jul 2020  |  North America  |  Market Research

North American Mobile Field Service Management Market Continues to Offer Expansion Opportunities: Forecast to 2025

Evolving Field Service Environment, 5G, COVID-19 Poised to Have Significant Impact

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This study examines the North American mobile field service management market. Mobile FSM solutions are software applications that leverage a variety of technologies (geolocation, artificial intelligence, digital forms, etc.) on smartphones, tablets, rugged devices, and wearables in order to locate, manage, automate and/or optimize field-based serv...

The emergence of Industrial Internet of Things (IIoT) technologies has accelerated the process of digital transformation across various end-use industries. There is a growing need to monitor, measure, analyze, and manage the failure of assets as a part of digital transformation initiatives. Asset-intensive industries have been grappling with consta...

The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...

Small satellite constellations that were successfully launched and are now operational have established proof of concept and new business models for the space ecosystem. These developments have made the industry attractive to several stakeholders, specifically the non-space crowd; they are keen to address challenges across use cases, particularly...

Extracorporeal membrane oxygenation (ECMO) therapy has been in the limelight during the recent COVID-19 pandemic. This was due to its live-saving importance by improving the oxygenation, while providing pulmonary tissues adequate healing time, in patients suffering from acute respiratory distress syndrome (ARDS) caused by the viral infection. Howev...

12 Jan 2021  |  North America  |  Market Research

North American Knowledge Management (KM) Market View for Customer Care, 2021

Knowledge Creation and Mining for Improve Employee and Customer Engagement

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Knowledge management (KM) is a mature technology area that can be broadly applied across all areas of business. Initially, KM was aimed at gathering and sharing of knowledge within an organization (across documents, databases, and other sources). One of the most critical early components of KM was content management; an organizations data and infor...

Patients with long-term chronic conditions and rare diseases are looking for safe, novel, and evidence-based digital treatments in their pursuit to reduce dosages and reverse triggers of adverse events. Payers and providers are looking for legitimate alternatives to expensive medication for their patient population. Life sciences (LS) companies are...

New analysis from Frost & Sullivan's Information & Communication Technologies program presents some of the trends that Frost & Sullivan believes will shape, grow, and influence customer contact and the customer experience in the next few years, and includes insights for selected industries, business models, and technology areas, including: • ...