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06 May 2022  |  Latin America  |  Frost Radar
Frost Radar™: Unified Communications as a Service Market in Latin America and the Caribbean, 2022
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
The Unified Communications as a Service (UCaaS) market exhibited strong growth in 2021, driven by the rise of hybrid and remote work environments and the need of organizations in Latin America and the Caribbean (CALA) to support remote communications and collaboration among their employees. Solid economic GDP growth across the region contributed to...
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30 Jun 2022  |  Global  |  Market Research
Global Building Technologies and Services Sustainability Innovation and Growth Opportunities
Technology Strategy to Focus on Sustainability-related Innovation
Businesses continue to respond to the impact of two major trends; the ongoing coronavirus pandemic and climate change. The pandemic has created financial austerity among public and private organizations, and companies have also accelerated decarbonization in business operations as a way to gain competitive edge. As companies are resuming busines...
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05 Jul 2022  |  North America  |  Market Research
In Vitro Diagnostic eCommerce Business Models Growth Opportunities
Disruptive Differentiation in Supply Chain Management Drives New Growth Potential
Diagnostics are central to healthcare, but not accessible to all. A 2020 Lancet study states that 47% of the global population has little to no access to accurate diagnostics, emphasizing the need for equitable distribution across geographies and containing procurement costs. The COVID-19 pandemic increased demand for personal protective equipment,...
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12 Jul 2022  |  Global  |  Market Research
Global Digital Grid Guidebook
The Top 50 Digital Solution Practitioners' Innovation Culture Accelerates Energy Transition and Growth Potential for Digital Grid Solutions
The ongoing global and regional efforts to decentralize and decarbonize the energy industry result in an increasingly digitized network that will be a more interconnected, intelligent, and responsive energy infrastructure continuously generating substantial amounts of data. However, the industry historically lacks innovative technologies and operat...
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06 Sep 2022  |  Global  |  Customer Research
Customer Experience at the Core of Digital Transformation in Banking, Financial Services, and Insurance, 2022
An Industry Survey Indicates that Security and Privacy Remain High Priorities
When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Banking, financial services, and insurance (BFSI) organizations made major changes to their processes and technology to address the in...
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08 Sep 2022  |  North America  |  Market Research
Customer Experience Outsourcing Services Market in North America, Forecast to 2028
Finding the Right Mix between Humans and Technology Spurs Growth Opportunities for Outsourcers
The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliv...
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20 Sep 2022  |  Europe  |  Market Research
Customer Experience Outsourcing Services Market in Europe, Forecast to 2028
Companies Need to Diversify their Geographical Footprint is Creating Major Growth Opportunities for Global Providers
The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliv...
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03 Nov 2022  |  Latin America  |  Market Research
Customer Experience Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2028
AI-based Technologies Bring New Growth Opportunities for Service Providers
The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliva...
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25 Jul 2023  |  North America  |  Market Research
Profiles of Leading Global Electric Two-wheeler (E2W) OEMs
Increasing Connected Features Attract Commuter, Leisure, and Last-mile Delivery Consumers and Create New Opportunities
An increasing number of E2W start-ups are in the market, especially those importing cheap components and selling low-quality vehicles. Most traditional internal combustion engine (ICE) two-wheeler (2W) original equipment manufacturers (OEMs) have yet to enter the E2W market. With E2W technology nascent and dominated by start-ups, it attracts entiti...
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15 Sep 2023  |  North America  |  Market Research
Global Decentralized Clinical Trials Growth Opportunities
Strong Competitive Intensity is Advancing DCT Initiatives Across the World Paving Way for a Partnership-based Growth Model
The global decentralized clinical trial (DCT) market has been witnessing a continued surge after the COVID-19 pandemic. The accelerated DCT adoption in 2020 was driven by restricted mobility of site investigators, clinical research associates, and patients to participate in trials, which resulted in a significant halt in trial activities worldwide....
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