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28 Dec 2015  |  Asia Pacific  |  Market Research
Customer Experience Management StudyAustralias Telecommunications Sector 2015
Benchmarking the Industry Excellence in Delivering Superior Customer Experience
In this Customer Experience Management study for Australia's Telecommunications sector, Frost & Sullivan examines the experiences deliveries provided by telecommunications companies to its customers. This study looks at the critical factors that influence customer behavior throughout the three phases (pre-purchase, purchase and post-purchase) of th...
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07 Jul 2023  |  North America  |  Market Research
Latin American Electric Vehicle Charging Infrastructure Growth Opportunities
Strategic Partnerships Boost Charging Infrastructure Development
The Latin American charging infrastructure market is emerging, but the number of charging points is reducing. In 2022, for example, the region had 6,492 public and semi-public charging points to cater to an electric vehicle (EV) parc of about 89 thousand units. Despite that, the market is expected to witness rapid growth, especially due to the risi...
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30 Apr 2020  |  Global  |  Market Research
Global Managed Detection and Response Market, Forecast to 2024
Attack Complexity will Drive Growth of MDR Services
The managed detection and response (MDR) market generated $893.8 million in 2019; it is set to grow at a CAGR of 16.4% and reach $1,907.9 million by 2024. With the increasing number and complexity of threats, the internal management of information security has become increasingly laborious and costly. In this context, outsourcing should be vi...
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16 Apr 2021  |  North America  |  Market Research
Post-Pandemic Digital Transformation Creates Opportunities in Data Use and Management
Highlights from the 2020 Frost & Sullivan Global Cloud User Survey
The first half of 2020 challenged businesses operationally, hindering many digital transformation initiatives and creating urgent business priorities that centered on productivity, efficiency, and the customer experience in the new environment that the COVID-19 pandemic brought about. To meet these goals, businesses are increasingly relying on data...
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15 Sep 2016  |  Asia Pacific  |  Market Research
Analysis of the Asia-Pacific Secure Content Management Market
Targeted and Ransomware Attacks are Driving the SCM Market
The total Secure Content Management (SCM) market generated $811.6 million in revenue, representing a positive growth of 6.5% on a year-on-year basis. The escalation of targeted and ransomware attacks was the key driving force for SCM solutions during 2015. This was especially true in Australia, India, Japan, South Korea, and ASEAN countries, as bus...
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07 Jul 2021  |  Asia Pacific  |  Market Research
Philippines Retail Banking Customer Experience Management Study 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...
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29 Mar 2016  |  Global  |  Market Research
Wearable Technologies in Clinical and Consumer Health, Forecast to 2020
Potential for Effective Management of Chronic Diseases to Create $30 Billion Market Opportunity
This research service analyzes the global market for wearable technologies in clinical and consumer health. It discusses in detail how industry convergence and technological innovations are transitioning wearables from simple consumer devices to actionable healthcare applications—specifically in managing targeted chronic diseases such as diabetes, ...
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04 Dec 2020  |  Global  |  Frost Radar
Frost Radar™: Bifacial Solar Technology
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
Renewable energy integration has been a key phenomenon within the energy industry to reduce dependency on fossil fuels while ensuring environmental sustainability. Solar energy has been among the primary technologies addressing the concerns associated with climate change and depleting conventional fuel reserves. Solar companies today are continuous...
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12 Feb 2019  |  Asia Pacific  |  Market Research
Asia-Pacific Network Security Market Q3 2018 Tracker
Increasing Focus on Consolidation and Integration to Better Manage Multi-vendor Security Environment
The Asia-Pacific network security market grew healthily at a YoY growth of 17.5% in Q3 2018. The YoY growth of this quarter was much stronger as compared to the previous second quarter, which grew at 11.8% YoY. Businesses in the region are increasingly focused on the value of consolidation and integration provided by the security vendors to effecti...
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22 Jul 2019  |  Asia Pacific  |  Market Research
Hong Kong Contact Center Applications Market, Forecast to 2024
The Local Business Environment was Favorable to Market Development
The Hong Kong contact center application market grew by 2.9% in 2017 and registered market revenue of $14.5 million. The market is forecast to grow at a CAGR of 2.2% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, India, Ind...
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