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Abstract: The global Customer Experience Platforms market achieved solid growth in 2025, driven by an acceleration of AI-based and advanced capabilities in contact center implementations. As organizations increasingly realize that providing superior CX is fundamental for competitive differentiation, they are responding to growing customer expectati...

04 Mar 2020  |  North America  |  Market Outlook

2020 Global Commercial Aerospace Outlook

The Pressure is off in the Long-standing Duopoly between Boeing and Airbus as Boeing will Now have to Regroup and Recover

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Key Issues Addressed

The global commercial aerospace market saw a year of turmoil in 2019 as the Boeing 737 MAX saga disrupted production. 2020 is going to be a year of reconfiguration that will not only affect Boeing, but the entire industry as well. The company is going to be pressured to make a large announcement this year in terms of a future airframe that will bri...

This research service includes market sizing for 2019 and six-year forecasts for all services in the Mexican telecommunication services market. The scope of this research service includes: • Fixed telephony: Local and international long distance • Mobile telephony: Voice and data • Broadband Internet: ADSL, cable modem, and FTTH technologies)...

Australia is one of the most mature data center services markets in the Asia-Pacific region. Despite facing intensifying competition from other countries in the region, including Singapore and Malaysia, the market continues to expand. Growth has been driven mostly by hyperscale cloud vendors, large enterprises, and highly regulated verticals (bank...

26 Jun 2020  |  North America  |  Frost Radar

Frost Radar™: Tier I Suppliers in the Global Connected Car Market, 2020

Benchmarking Future Growth Potential

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This study focuses on competitive benchmarking of the Tier I suppliers in the connected car market who traditionally followed a product-based business model and whose vision and targets centered on manufacturing hardware solutions for OEMs. However, the digital disruption in the automotive industry has made Tier I suppliers reconsider their approac...

14 Aug 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Malaysian Last-Mile Logistics Market, 2020

Benchmarking Future Growth Potential

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As the shift from brick-and-mortar outlets to online retail continues, the challenge of managing last-mile logistics grows. Last-mile logistics is no longer just about transporting products to buyers but about fulfilling customer demand and experience. Customer behavior and expectations have changed over the last few years, challenging the way cour...

The North American managed software-defined wide area network (SD-WAN) services market is in the growth phase of the product life cycle. Across industries, businesses are embracing these services as an integral part of their WAN transformation strategy, largely to gain cost and operational efficiencies. Market revenues for 2019 exceeded $1.7 billio...

This research study examines the US market for wavelength services from 2019 to 2025. The revenue analysis in the study is separated into retail (sales to enterprises) and wholesale (sales to communication service providers, system integrators, content providers, cloud service providers, and resellers), with additional breakouts by transport length...

The economic growth outlook for Central America and the Caribbean is restrained by multiple interrelated factors, mostly due to dependence on the external economic environment. As global growth is poised to contract in 2020, regional growth stands to severely contract as well. In this research, Frost & Sullivan analyzes the macroeconomic outlook fo...