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Australia has witnessed unprecedented extreme weather events of drought and flood. Climate change also plays a role in drought and flood severity and recurrence. With over 80% of its population living in and around urban hotspots, the country is one of the most urbanized worldwide. As such, water and wastewater (W&WW) utilities in Australia are und...

Frost & Sullivan defines a cloud contact center as a network-based service (accessed through the internet) where either a vendor or a service provider hosts the platform and provides its functionalities, applications, and features as a service to end users. The customer pays a use-based fee for the service to the vendor or service provider (includi...

02 Mar 2020  |  Global  |  Market Research

Convergence of AI and IoT—Market Opportunities and Challenges, 2019

Transformative Impact of Artificial Intelligence and Internet of Things will Enable New Levels of Prediction and Automation in IIoT Environments

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The convergence of Internet of Things (IoT) and artificial intelligence (AI) has the potential to drive new revenues for vendors and adopters. Improved efficiency and cost optimization of organizational processes are core advantages that are made possible through the application of such solutions. IoT-AI convergence can deliver new advantages in t...

This Frost Radar reveals the positioning of key companies in the Latin American cloud contact center as a service (CCaaS) industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or oth...

The global digital marketing and advertising technology sector is entering a definitive era of transformation in 2026, characterized not merely by incremental evolution but by a fundamental architectural restructuring of how brands communicate with consumers and businesses. The sector, defined as the platform ecosystem powering customer engagement ...

Next-generation catalyst technologies are transforming chemical manufacturing by enabling sustainable, low-carbon, and energy-efficient process pathways across industries such as energy, chemicals, materials, and advanced manufacturing. Catalysts are central to accelerating the transition toward decarbonized industrial systems, supporting applicati...

Macroeconomic Growth Opportunities in Post-COVID-19 ASEAN covers the positive and negative impacts of the pandemic on the economy of 4 countries—Singapore, Malaysia, Thailand, and Indonesia. COVID-19 was declared a global pandemic by World Health Organization on 11 March, 2020 and is expected to severely impact the global economy. As of early June,...

The Volkswagen-Ford Partnership will open many doors for both companies in global markets, leveraging each others strengths and presence across various regions. The aim is to design and manufacture approximately 45 EVs for both companies, using VWs MEB EV architecture, and this will help both companies dominate the global market, given their extens...

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...