Search results for: 'P9AC-01'

The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

This research analyses the cloud services in South Africa and Kenya. It provides an insight into the current and predicted future status of the cloud computing services and also the key market trends. The research focuses on the types of cloud computing services offered in both countries and the main participants in this space. While the South Afri...

This research service provides an analysis of the East African telecommunications market. It focuses on providing data for fixed, mobile, and Internet subscribers and the respective penetration rates for each country within the region. A discussion of emerging market trends is provided, highlighting the entrance of the international submarine cable...

Frost & Sullivan's on-going research into the video conferencing services market identified education as one of the key vertical industries for growth of video conferencing infrastructure and endpoints. Virtual learning is on the technology road-maps of most educational institutions and is a key enabler of highly popular distance learning courses. ...

An increasing urban population drives the need for more efficient asset and resource management to ensure high-quality living to citizens. The smart city transformation is fuelled by technology advancements and the deployment of intelligence and information management systems. This study investigates how ICT can help urban communities to realise su...

The global managed security services market continues to grow at double-digit rates. An increasingly complex and voluminous threat environment, ever-changing regulatory compliance frameworks, and the lack of internal expertise have incentivized organizations to consider engagements with a managed security service provider. In this research service,...

Healthcare systems in Europe are strained because of an ageing population and an increasing number of chronic disease patients. This causes tremendous cost pressures to shift from acute-care settings to lower-cost settings—including a patient’s home. Remote patient monitoring (RPM) technology can help with this shift. This research service analyses...

The retail Ethernet services market refers to the provision of Ethernet for enterprises or business use. A moderate growth is expected in this market, driven by the increasing need for enterprise connectivity to access new applications such as cloud or conferencing services, as well as to connect to offices located across cities globally. While Wes...