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New analysis from Frost & Sullivan's Digital Transformation program presents some of the customer experience trends that Frost & Sullivan believes will shape, grow, and influence customer contact and the customer experience. The study focuses on those growth insights that are the most relevant for 2020-2023 in North America, and highlights the tre...

14 Dec 2020  |  Global  |  Frost Radar

Frost Radar™: Predictive Maintenance Services in the North American Medium-to-Heavy-Duty Vehicle Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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In the North American medium-to-heavy-duty vehicle market, predictive maintenance (PdM) solution providers primarily rely on condition monitoring tools, such as telematics devices, and data generated from sensors to anticipate maintenance time frames and enhance asset performance and safety. Telematics service providers (TSPs) and original equipmen...

22 Dec 2020  |  Global  |  Frost Radar

Frost Radar™: Global Endoscopy Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Globally, the demand for minimally invasive surgeries is trending upward at a quick pace, so consequently the demand for innovative endoscopy devices used in these procedures is anticipated to surge in the mid-to-long term. Moreover, health systems will be forced to clear the backlogs of “elective surgeries” that were postponed due to the COVID-19 ...

24 Dec 2020  |  Global  |  Market Research

Disruptive Technologies Drive the Growth of the Global Commercial Air Traffic Management (ATM) Market, 2020

Future Growth Potential is Enhanced by Growth Opportunities in ATM

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Key Issues Addressed

After the downturn caused by the COVID-19 pandemic, the global commercial air traffic management (ATM) market will witness growth due to the rising adoption of automation and digital technologies, including remote towers, predictive technologies, and artificial intelligence (AI). The growing pressure to handle heavy air traffic is driving air navig...

02 Feb 2021  |  Global  |  Market Research

2021 Predictions— COVID-19 Accelerates CX Investments

Growth Opportunities Revealed by End Customers

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The COVID-19 pandemic wreaked havoc in 2020 and continues to harm people, businesses, and economies. Accelerated vaccine deployment, a strong rebound in consumer demand, faster services sector recovery could enable full GDP recovery by mid-2021 (optimistic scenario). Full recovery will be pushed out beyond 2021 in case of multiple fresh outbreaks, ...

2020 was a disruptive year for the entire world and for the unified communications-as-a-service (UCaaS) and cloud meetings landscape in Latin America and the Caribbean. While these markets were negatively impacted by a tremendous economic downturn along with the loss of millions of jobs (potential users), the demand for remote enterprise communicat...

27 Apr 2021  |  Global  |  Frost Radar

Frost Radar™: Workforce Identity and Access Management, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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As part of Frost & Sullivan’s ongoing research on Cybersecurity, we conducted a deep-dive into the Workforce Identity and Access Management (IAM) market. Frost & Sullivan defines Workforce IAM as a framework that controls and manages employee identities and access as well as policies across IT infrastructures to protect enterprises from unauthorize...

13 May 2021  |  Asia Pacific  |  Market Research

Japan B2B Payment Services Voice of Customer, 2021

Emerging Technology Adoption and Strategic Partnerships Set to Unlock Growth Opportunities

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The Japanese government encourages a shift toward cashless through initiatives such as the tax rebate program and open banking law reform. As the proportion of customers using cashless transactions rises, businesses increasingly seek solutions to complement their B2B2C needs. A staggering 55% and 70% of companies received payments today are from co...

The cloud has become the foundation for technologies and architectures that shape a digital business, including agile app development, next-generation analytics and artificial intelligence, Internet of Things, and edge configurations. But as new service offerings proliferate, so does complexity. As it turns out, it is easy to deploy a cloud instanc...