Search results for: 'management system certification'

07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

11 Jun 2021  |  Asia Pacific  |  Market Research

Southeast Asian Integrated Facilities Management Growth Opportunities

Acknowledgment of Transformative Trends, Particularly Those Pertaining to Technology Adoption, will be Key to Service Providers’ Advancement in the Region

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Key Issues Addressed

The Southeast Asian (SEA) integrated facilities management (IFM) market is in the development stage of the growth life cycle, primarily supported by narrowing expectation gaps between IFM providers and end users, greater demand for energy efficiency, and regulatory support. Growth is also driven by the emergence of service providers that offer spec...

Growth in the Asia-Pacific Facility Management (FM) market is stable, driven by the rapid FM development in developing markets and offset by low growth in mature markets. The increase in outsourcing culture, supported by the continuous expansion of the asset base with new construction, contributes to a higher penetrable FM market base. Constantly...

07 Jul 2021  |  Asia Pacific  |  Market Research

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...

In this Customer Experience Management study for Australia's Telecommunications sector, Frost & Sullivan examines the experiences deliveries provided by telecommunications companies to its customers. This study looks at the critical factors that influence customer behavior throughout the three phases (pre-purchase, purchase and post-purchase) of th...

he Vietnamese facilities management (FM) market is expected to record a growth rate of 5.5% in 2019. By 2023, the total market is expected to record a compound annual growth rate (CAGR) of 6.0%, reaching $470.8 million. Rapid growth in Vietnam’s economy is driving building construction in various sectors, such as healthcare, financial, industrial, ...

15 Sep 2016  |  Asia Pacific  |  Market Research

Analysis of the Asia-Pacific Secure Content Management Market

Targeted and Ransomware Attacks are Driving the SCM Market

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The total Secure Content Management (SCM) market generated $811.6 million in revenue, representing a positive growth of 6.5% on a year-on-year basis. The escalation of targeted and ransomware attacks was the key driving force for SCM solutions during 2015. This was especially true in Australia, India, Japan, South Korea, and ASEAN countries, as bus...

The level of hazardous waste management varies among Asia-Pacific countries. Many countries still face major difficulties in managing locally produced hazardous waste. The private sector is often involved in treating hazardous waste at the national level; this is prevalent to a large extent in countries such as Singapore, Australia, and to a lesser...