Search results for: 'security iot'

The European landscape for electric medium- and heavy-duty vehicle charging is undergoing a transformation from a nascent phase of pilot projects to the industrial-scale deployment of critical infrastructure. This evolution is characterized by a technological leap from the standard Combined Charging System to the Megawatt Charging System, designed ...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

25 Oct 2019  |  Europe  |  Market Research

European Building Automation Systems (BAS) Market, Forecast to 2025

Energy-efficiency Plans at the National and European Levels, Converging Technologies, and Need for Renovation of Ageing Building Stock will Enable Stronger Market Uptake

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Key Issues Addressed

The European building automation systems (BAS) market is poised to grow at a moderate CAGR of 2.6% from 2018 to 2025. The key factors for growth are energy-efficiency requisites aiding BAS adoption and European and national regulatory plans led by Energy Performance of Buildings Directive (EPBD) and Energy Efficiency Directive (EED) to boost the en...

08 Jan 2021  |  Europe  |  Market Research

Enhancing European Customer Experience with Artificial Intelligence

AI Technologies Offer New Opportunities to Nurture Relationships and Enhance Customer Contact Effectiveness

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This study focuses on how AI is making inroads into the customer experience (CX) space. After shifting from on-premises solutions to cloud-based services, the industry is embracing AI and integrating it into various CX-related use cases and solutions. Chatbots, voicebots, behavioral applications, biometrics, cybersecurity, speech recognition, machi...

06 Mar 2020  |  Europe  |  Market Research

Power and Cooling in the European Data Centre Market, Forecast to 2025

Investment in Cloud and Colocation Services in Europe Drives the Demand for Power and Cooling Solutions

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Key Issues Addressed

The data centre UPS and cooling systems are critical components of a data centre, which fulfil power and cooling requirements for the data centre’s electronic equipment. The growth of the Internet and smart mobile devices, cloud computing, and Internet of Things (IoT) across Europe has led to increased data creation, which needs to be stored and pr...