Search results for: 'plus 01'

The managed security services market continues to experience double-digit growth rates and is expected to maintain its momentum for the next five years. The increasing sophistication of targeted attacks, limited IT budgets, and the rising complexity around regulatory compliance are all factors driving the growth of managed security services. Frost ...

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

This research analyses the cloud services in South Africa and Kenya. It provides an insight into the current and predicted future status of the cloud computing services and also the key market trends. The research focuses on the types of cloud computing services offered in both countries and the main participants in this space. While the South Afri...

This research service provides an analysis of the East African telecommunications market. It focuses on providing data for fixed, mobile, and Internet subscribers and the respective penetration rates for each country within the region. A discussion of emerging market trends is provided, highlighting the entrance of the international submarine cable...

Frost & Sullivan's on-going research into the video conferencing services market identified education as one of the key vertical industries for growth of video conferencing infrastructure and endpoints. Virtual learning is on the technology road-maps of most educational institutions and is a key enabler of highly popular distance learning courses. ...

An increasing urban population drives the need for more efficient asset and resource management to ensure high-quality living to citizens. The smart city transformation is fuelled by technology advancements and the deployment of intelligence and information management systems. This study investigates how ICT can help urban communities to realise su...

The global managed security services market continues to grow at double-digit rates. An increasingly complex and voluminous threat environment, ever-changing regulatory compliance frameworks, and the lack of internal expertise have incentivized organizations to consider engagements with a managed security service provider. In this research service,...