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The APAC cloud contact center solutions market is in the growth stage and generated revenue of $423.1 million in 2022, recording 19.4% growth year over year from 2021. Frost & Sullivan projects that the market will expand at a 12.8% compound annual growth rate to reach $771.1 million by 2027. Large enterprise clients in mature markets, includin...

In a field of more than 150 industry participants in Asia-Pacific, Frost & Sullivan independently plotted the top 13 facility management companies across two key indices, growth and innovation.

As customer-centricity takes center stage, customer experience (CX) management has become the foundation for delivering connected experiences across all touchpoints and throughout each interaction journey, from onboarding to post-purchase support. Organizations in the Asia-Pacific region are gradually investing in digital technologies, intending to...

The future of customer experience (CX) platforms revolves around the simplification of customer journey and enhancement of customer interactions while aligning with customer expectations and cost control. Organizations in the Asia-Pacific region are entering a decisive stage in their CX journey. Customers now demand empathetic, personalized, and se...

ASEAN is rapidly emerging as a strategic region for light commercial vehicles. With increasing investments from major automotive companies, the region is on track for stronger production capabilities and technological innovation. Thailand’s established ecosystem in alternative fuels—including biodiesel and gasohol—provides a robust foundation for p...

The unified communications as a service (UCaaS) market in the Asia-Pacific (APAC) region is entering a pivotal phase as enterprises accelerate migration from legacy telephony to cloud calling. The region’s regulatory diversity, uneven digital maturity, and deeply entrenched telco ecosystems require UCaaS platform vendors to adopt multitrack strateg...

Thailand's facility management (FM) market is transitioning from labor-intensive, task-based service delivery to integrated, technology-enabled, and outcome-driven operating models. Customer expectations for operational efficiency, sustainability, resilience, digital visibility, and business outcomes are accelerating demand for integrated FM, predi...

Customer experience (CX) platforms serve as the operational and intelligence layer through which organizations manage, orchestrate, and continuously optimize customer interactions across every channel and touchpoint. As contact centers evolve beyond traditional voice interactions to include digital self-service, AI-driven resolutions, and proactive...

Malaysia's facility management (FM) market is transitioning from labor-intensive, compliance-driven service delivery to technology-enabled, outcome-oriented, and sustainability-integrated operating models. Competitive differentiation increasingly depends on providers’ ability to combine integrated FM delivery, digital enablement, energy and ESG cap...