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Over the next five years, the customer experience (CX) outsourcing services market will continue to grow rapidly, fueled by two factors: the recognition of CX as a potent strategy for competitive differentiation and the compelling incentives for businesses to outsource their CX operations. Companies expect continuous process enhancement and rapi...

21 Dec 2021  |  Europe  |  Frost Radar

Frost Radar™: European Customer Experience (CX) Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) is becoming the primary factor impacting customer loyalty and one of the most relevant business differentiators. In Europe, demand for outsourced CX services is growing steadily as end-users demand more responsive, personalized, and engaging experiences. Businesses must design and implement a superior end-to-end customer jo...

This is an in-depth analysis of the top 21 growth and innovation leaders in the European unified communications as a service (UCaaS) market. Competition is intensifying as the market matures. As a result, it is exceedingly important for participants to accelerate innovation and develop sustainable growth strategies. This Frost Radar provides perspe...

This study on the European aquaculture market analyzes the current and future growth potential of various aquaculture species produced at both regional and country levels. It is a detailed analysis of key markets—Norway, the United Kingdom, Spain, Turkey, and the Rest of Europe. Norway is the largest aquaculture market in Europe, and Atlantic salmo...

05 Jan 2018  |  Europe  |  Market Research

Strategic Analysis of Truck and Bus Driver Simulator Market, 2016–2025

Simulator Usage in Driver Training will Promote Eco-driving, Critical Driving, and Defensive Driving Growth in the Commercial Vehicle (CV) Industry

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Skilled driver shortage and reduction in fleet liabilities is major driver for the driver simulator market. The challenges include high initial investment, replication of complex road environment, and driving pattern in virtual driving condition. European Directive 2003/59/ EC of European parliament deals with initial qualification and periodic tra...

European countries are experiencing unprecedented economic changes, forcing manufacturers to optimise product cost by implementing energy-efficient systems, which, in turn, is increasing the demand for electric drives in various end-user segments. This research service offers segment breakdowns for the low- and medium-voltage electric drives with a...

27 Apr 2018  |  Europe  |  Market Research

European Demand Response (DR) Market, 2018–2025

Fluctuating Energy Demand and Accelerating Growth in Renewable Energy Sources (RES) Will Drive the Nascent European DR Market

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Key Issues Addressed

Demand Response (DR) is a mechanism to alter changes in patterns in electricity consumption by consumers through pricing signals and incentives, thereby reducing peak demand and strengthening grid flexibility. DR covers intentional modifications on the customer’s electricity usage patterns via altering the time of use and duration of use. DR has tr...

The year 2020 was marked by significant changes in the way European businesses operate and serve customers. The COVID-19 pandemic forced many people to leave their traditional workplaces and move to work-from-home setups to comply with social distancing mandates and limit the spread of the virus. In addition to continuing to adequately serve custom...

21 Jul 2022  |  Europe  |  Frost Radar

Frost Radar™: European Facility Management, 2022

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The European facility management (FM) industry suffered a significant shock with the COVID-19 pandemic. The market is bouncing back, however, with future growth focused on technology and sustainability. The industry is undergoing a major transformation driven by technological innovation, new business models, emerging value propositions, competitive...