Search results for: 'Field Service Management'

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) captures developments related to AI Voice Solutions, Cloud Network Management, Open-source Quantum Programming , Quantum Computing Software, Conversational AI Platform, AI Governance Platform, AI-Powered Decision Intelligence, NLP-based AI Model.ITCC TOE’s m...

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) captures developments related to Social Media Analytics And Engagement, Human Capital Management, Artificial Intelligence, Robotic Process Automation, Cloud Computing, Machine Learning, Analytics, and Generative AI.ITCC TOE’s mission is to investigate emerg...

The COVID-19 pandemic impact on the biopharmaceutical industry has increased patient-centricity and the adoption of eClinical services digital platforms to manage clinical development programs. Capital investments and co-development recorded an uptick over the last 2 years, focusing on advancing clinical assets and expanding the number of Phase 2 a...

22 Nov 2018  |  Global  |  Market Research

Global Data Analytics Solutions for Service Providers Market, Forecast to 2023

Proliferation of IoT, NFV, and the Launch of 5G Drive Demand

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Data analytics solutions covered in this study are probe-based and specific to the requirements of service providers. These solutions help service providers monitor key performance indicators (KPI) from a myriad of raw data that travel across their proprietary network infrastructure to enhance their quality of service (QoS) and end-user experience....

The Asia-Pacific (APAC) secure content management (SCM) market grew by 10.4% year-over-year (YoY) in 2019, declining slightly from 2018. Its top participants’ growth varied because of their different market approaches. The overall email security market is maturing with slowing but steady growth. Heavily driving its cloud-based deployments are c...

The Asia-Pacific (APAC) secure content management (SCM) market grew by 10.4% year-over-year (YoY) in 2019, declining slightly from 2018. Its top participants’ growth varied because of their different market approaches. The overall email security market is maturing with slowing but steady growth. Heavily driving its cloud-based deployments are c...

The Asia-Pacific (APAC) secure content management (SCM) market grew by 10.4% year-over-year (YoY) in 2019, declining slightly from 2018. Its top participants’ growth varied because of their different market approaches. The overall email security market is maturing with slowing but steady growth. Heavily driving its cloud-based deployments are c...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

At present, only 24% of truck fleets in Mexico utilize telematics services; nevertheless, this number is expected to grow in the medium term. Basic solutions are installed in most connected trucks (usually, track and trace solutions), mainly to meet the demands of carriers and insurance companies. However, the need for advanced solutions, such as A...