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New analysis from Frost & Sullivan's Information and Communications Technologies program titled Growth Opportunities in the North American Contact Center Market finds that the market for contact centers continues to increase. For cloud, the acceleration of omnichannel service delivery and digital transformation, coupled the inclusion of new technol...

The demand for bottled water has grown over the last decade as consumers become more health-conscious and new packaging technologies are adopted. The latest market trend is bottled water with added minerals and vitamins; these products are rapidly becoming an alternative to traditional soft drinks. Global market revenue reached $158.83 billion in...

Channel partner relationships are like a three-legged stool, with vendors, partners, and businesses all reaping benefits from the relationship. For customers, channel partners often provide a high-touch, consultative approach that allows them to get to know the business’ needs and goals and offers a trusted, expert view of how to make their goals a...

The Frost Radar for the digital experience platform (DXP) market analyzes providers offering software solutions that allow organizations to plan, distribute, manage, measure, and optimize omnichannel customer interactions through a set of tools. It plots 12 selected providers based on 10 growth and innovation criteria comprising quantitative and q...

Dedicated, uninterrupted high-speed connectivity is at the core of digital transformation and lays the foundation for enterprises to leverage well-known technologies and embrace emerging ones. Dedicated internet access (DIA) service satisfies demand for dedicated, high-bandwidth connectivity. DIA is an unshared internet connection that provides s...

Industrial artificial intelligence (AI) has emerged as a transformative force in manufacturing and process industries, revolutionizing traditional approaches to automation, process optimization, and decision-making. The technology's impact spans 3 core application domains: Product Innovation, enabling value creation through AI-enhanced products and...

As cloud communications penetrate mainstream buyers, customer requirements become more diverse, which creates challenges and opportunities for unified communications-as-a-service (UCaaS) platform providers. Evolving portfolio and solution capabilities, go-to-market strategies, and value propositions compel market participants to constantly adjust t...

Incentives to purchase electric light commercial vehicles (LCVs), trucks, and buses—such as subsidies, tax cuts, or even penalties on internal combustion engine (ICE) vehicles—can significantly make electric vehicles (EVs) attractive to fleets by considerably lowering the acquisition cost. Incentives also give original equipment manufacturers (OEMs...

CES 2020 came to a close with the automotive industry looking at immediate and real-world use cases around an autonomous and on-demand connected lifestyle. As the DOT updated new AV guidelines, the Frost & Sullivan team went to understand how automotive industry participants, which have traditionally been cautious and slow adopters of technologies,...