Search results for: 'plug-in'

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

Ongoing efforts to mitigate climate change, in addition to the announcement of net-zero emission targets, have provided a boost to the hydrogen economy, further supported by the declining cost of electrolyzers. This positive momentum toward the hydrogen economy has ignited interest in the research and development of hydrogen storage materials. D...

In recent years, single-cell analysis has changed rapidly. It began as a niche, specialized technology with few companies offering solutions, which then became commonly used in academia. Subsequently, its use has spread to areas such as biopharma, with more companies investing in the research and development (R&D) of single-cell analysis projects. ...

Web applications and application programming interfaces (APIs) play a vital role in today s business environment to boost productivity and improve customer engagement, but the widespread use of them has resulted in a constantly evolving threat landscape and a significant surge of sophisticated web-based attacks. The popularity of applications and A...

The rising middle class in India favors innovative consumer electronics, including the flat panel display TV, which is becoming a smart TV with ubiquitous connectivity in an automated home of the modern man. The FPD TV market is witnessing a short replacement cycle due to technology dynamism. Despite huge demand, local capabilities on the manufactu...

This research service, “Disruptive Innovations in Enzyme Technologies,” focuses on the leading technology and business trends that are making it possible to implement cutting-edge innovations that enable to face the present and future challenges of the bioprocessing and biomanufacturing sectors from an enzymology perspective. The tendencies depicte...

This research service considers the biologics market in Brazil. It covers the markets move toward greater regulation and outlines the impact of specific patent expirations. An analysis of monoclonal antibodies, blood factors, insulin, filgrastim, interferon, growth hormones, and erythropoietin is provided. This service also highlights key marke...