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This Frost Radar™ analyzes and positions 11 of the world's leading and most dynamic players in the global emissions management industry. As decarbonization strategies gain pace across industries, emissions management emerges as a key growth opportunity. Frost & Sullivan has identified a complex and dynamic value chain and set of process steps whe...

The patient monitoring industry has been rapidly changing since the onset of the COVID-19 pandemic. New technologies, such as remote monitoring, are gaining traction, supported by the shift of healthcare to out-of-hospital settings. Home care settings also are prominent in chronic care management. Hospitals want enterprise-wide solutions that a...

Internet of things connectivity managed platforms (IoT CMPs) provide the bridge between IoT devices, the internet, the edge, and the cloud, supporting a range of connectivity technologies. The platforms collect data and then analyze it to extract insights that organizations use to monitor asset performance, identify problems and anomalies, and make...

The market for non-polluting flavoring and coloring agents is transforming because of stricter regulation of synthetic additives, demand for clean-label products, and a focus on sustainability. Natural, bio-based alternatives, such as plant-derived extracts and upcycled ingredients, are replacing conventional petrochemical-based ingredients. Growth...

The EMEA managed security services (MSS) market is undergoing rapid transformation as organizations face escalating cyber threats, growing operational complexity, persistent talent shortages, and an increasingly demanding regulatory landscape. This Frost Radar™ study assesses the competitive positioning of leading MSS providers in EMEA in 2026, ben...

Artificial intelligence is a core transformation lever across industrial design and engineering. Product complexity, shorter development cycles, and the need for mass customization are overwhelming traditional workflows, making AI-enabled design, engineering, simulation, and decision-making support key for competitiveness. AI-based tools, such as g...

This Frost Radar™ highlights the online video platform market at a critical inflection point: platforms have evolved from simple delivery layers into the economic engines of streaming. As the industry shifts its focus from subscriber growth to monetization efficiency, the platforms are emerging as the primary control layer for hybrid revenue models...

In recent years, cybersecurity has become a priority for healthcare organizations. The healthcare sector is particularly affected by cyberattacks. Hospitals, healthcare organizations, patient databases, devices, and monitoring systems can be appetizing targets, destabilizing wider healthcare systems and affecting care delivery. The increasing adopt...

17 Dec 2021  |  North America  |  Frost Radar

Frost Radar™: North American Customer Experience Outsourcing Services Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. Enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator. Hence, this field is gaining more attention and greater investment priority. The CX outsourcing services market is also becoming much more tech-intensive as...