Search results for: 'artificial AND intelligence'

Web applications and application programming interfaces (APIs) play a vital role in today s business environment to boost productivity and improve customer engagement, but the widespread use of them has resulted in a constantly evolving threat landscape and a significant surge of sophisticated web-based attacks. The popularity of applications and A...

The internet of things (IoT) ecosystem comprises hardware, software/application/platform, professional services, managed services, and connectivity market participants. The hardware component encompasses physical devices the tangible and deployable elements of IoT solutions including chipsets, connectivity modules, SIM cards, and the devices themse...

Email remains the center of modern cyberattacks. It is the primary communication method for business and is therefore a prime attack vector used as a gateway into complete takeover of an organization’s networks. The threat landscape continues to change rapidly. Attackers target email but also breach organizational defenses via attack vectors suc...

31 Jan 2022  |  Latin America  |  Frost Radar

Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining more attention and greater investment priority. CX outsourcing services are becoming much more tech-intensive as emerging tools cre...

This edition of the Advanced Coating & Surface Technology Opportunity Engine profiles significant advancements in high-tech materials for various enhanced industrial applications. The featured innovations include UV-Cured Antimicrobial Coatings for Applications in Hygienic Environments, High-Efficiency Anti-Reflective Coatings for Optical Surfaces,...

As the Latin American contact center market keeps maturing, many customers are looking to the cloud to provide quicker access to enhanced features and as an attractive alternative to maintaining on-premises systems. During 2020, new and improved cloud contact center offerings were already available in the region, igniting adoption among customers f...

Public transportation plays a crucial role in addressing the challenges of urban mobility, sustainability, and connectivity. Across the world, various emerging trends are shaping the future of public transportation systems. This study explores some of these key trends, highlighting their potential impact on transportation networks and the overall p...

This edition of the Advanced Coating & Surface Technology Opportunity Engine profiles significant nanotechnology advancements for various industrial applications. The featured innovations include Bio-based and Microplastic-free Coating for Seed and Fertilizer Applications, Plant-based Adhesives and Coatings for Low-VOC and Microplastic-free Applica...

This edition of the Advanced Coating & Surface Technology Opportunity Engine profiles significant advances in advanced coatings and surface treatments for various industrial applications. The featured innovations include Automated High-speed Coating and UV-cure Solutions, Water-based Functional Aluminum Coating for Battery Components, Self-cleaning...