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20 Dec 2019  |  Asia Pacific  |  Frost Radar
Frost Radar in the Road Freight Service Provider Market in Singapore
A Measurement System to Spark Companies 2 Action (C2A)—Innovation That Fuels New Deal Flow and Growth Pipelines
Freight transportation accounts for 65% of the global logistics industry, with road freight accounting for over 20% of this volume. With the increase in eCommerce and global trade, the Asia-Pacific region and parts of Africa are expected to grow in the future and drive the markets for road freight service. However, the impact of Brexit and the US-...
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11 Mar 2022  |  Asia Pacific  |  Frost Radar
Frost Radar™: Asia-Pacific Cloud Contact Center Services, 2022
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
The year 2021 was pivotal for contact centers. Organizations grappled with the continual challenges brought on by the COVID-19 pandemic while working to meet customer demand for efficient service and an improved customer experience (CX). The contact center and CX landscape was severely affected by the disruptions caused by the pandemic, which accel...
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17 Mar 2020  |  Asia Pacific  |  Market Research
Australian Contact Center Outsourcing Services Market, Forecast to 2025
Demand for Deeper Customer Engagement and Enhanced Lifecycle Capabilities will Transform the Outsourcing Market
Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...
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13 May 2021  |  Asia Pacific  |  Market Research
Japan B2B Payment Services Voice of Customer, 2021
Emerging Technology Adoption and Strategic Partnerships Set to Unlock Growth Opportunities
The Japanese government encourages a shift toward cashless through initiatives such as the tax rebate program and open banking law reform. As the proportion of customers using cashless transactions rises, businesses increasingly seek solutions to complement their B2B2C needs. A staggering 55% and 70% of companies received payments today are from co...
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09 Aug 2019  |  Asia Pacific  |  Market Research
5G as an Enabler of Smart Nations in Asia-Pacific
Companies Must Consider How 5G Will Impact their Businesses and their Services, Particularly within Smart Cities
Existing 3G/4G networks may not be able to handle the advanced technologies in use in smart cities. 5G can act as an enabler of smart nations as it can provide the necessary technological support that can boost the efficiency of select smart city projects. Smart city ecosystem applications can support the business case for 5G and drive the growth o...
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19 Apr 2022  |  Asia Pacific  |  Market Research
Asia-Pacific Telecommunications Growth Opportunities
Innovative Business Models, Transformative Mega Trends, and Disruptive Technologies are Driving Growth Opportunities for the Telecommunications Industry in Asia-Pacific
Market trends such as remote working and learning and entertainment needs have reshaped the business segments of the telecommunications industry in Asia-Pacific, including the mobile, fixed, and digital segments. Consumers have increased the adoption of digital services such as videoconferencing, digital financial services, and eCommerce to meet th...
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17 Aug 2022  |  Asia Pacific  |  Market Research
5G Monetization and Adoption Strategies in Asia-Pacific
Greater Technological Convergence Can Unlock the Transformative Power of 5G
The Asia-Pacific (APAC) 5G market generated revenue of $6.59 billion in 2021, and it is likely to reach $35.22 billion in 2026, increasing at a compound annual growth rate (CAGR) of 39.8% from 2021 to 2026. Market focus is shifting even more towards growing the enterprise segment, which makes commercial sense. 5G monetization in APAC for both the c...
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29 Nov 2019  |  Asia Pacific  |  Market Research
Asia-Pacific Internet of Things Market, 2019
Government Initiatives Accelerating the Adoption of IoT Solutions
The APAC Internet of Things (IoT) market is expected to expand at a compound annual growth rate (CAGR) of 29.3Percentage between 2018 and 2025 to reach a size of $424.2 billion by the end of the forecast period. This study has sized the spending across the entire IoT value chain comprising chips, modules and sensing, connectivity, enablement platfo...
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17 Mar 2020  |  Asia Pacific  |  Market Research
Asia-Pacific Contact Center Outsourcing Services Market, Forecast to 2025
Demand for Deeper Customer Engagement and Enhanced Lifecycle Capabilities will Transform the Outsourcing Market
The Asia-Pacific region is a preferred offshore destination for the contact center outsourcing market. The industry is expected to flourish in Asia-Pacific despite a volatile global outlook and currency fluctuations. Key drivers include low labor costs, large talent pools, domestic market growth, supportive infrastructure, fluent English and local ...
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29 Apr 2020  |  Asia Pacific  |  Market Research
South Korean Managed Security Services Market, Forecast to 2023
Lack of Skilled Professionals and Compliance Pressure Drive MSS Adoption
The South Korean managed security services (MSS) market is mainly categorized into 2 service types: dispatch professionals to customer sites and monitoring from security operations centers (SOCs). Customer requests for a hybrid of both service types have increased with the growing adoption of security information and event management (SIEM) at the ...
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