Search results for: 'distributed data of service data'

This Market Engineering study provides a detailed view of the European market for web conferencing hosted services and on-premise software, described the key market trends, dynamics and influential market participants, as well as an overview of the principle market metrics together with a forecast of main revenue streams to 2015. The research servi...

This study covers the Canadian and the U.S. VoIP services markets. It analyzes industry challenges, regional market drivers and restraints and trends in VoIP wholesale and retail services. The study segments retail services by PC-to-PC, PC-to-phone, calling cards, VoIP over broadband and managed enterprise solutions and discusses pricing, terminati...

This study covers the Asia Pacific VoIP services market. It analyzes region-specific market drivers, restraints and challenges. It also discusses regional market trends and related technology developments. The study provides an estimate of the current market size in traffic minutes and revenues from basic telephony services. In addition, it offers ...

The global smart meter market continued to register strong growth in 2019, as major rollouts continued to accelerate. China led the trail and various pockets of Europe went ahead with large-scale pilots and installing second-generation smart meters. China continued to account for more than half of the global market, holding 56.2% of the total shipm...

Fintech companies are disrupting the traditional banking and financial services ecosystem by leveraging innovative technologies in order to provide value-added services. Paytech appears as the most exciting subsector of the Fintech industry. Indeed, most technology innovations are used to perform payment transactions in a disruptive way: faster, an...

The ongoing jostle for preeminence in customer care BPO in the region of North America (NA) is entering an important new phase. Like the original “Great Game” – a foreign policy term associated with the geopolitical machinations of the Great Powers and regional powers vying for geopolitical standing and influence in Central Asia. Dominant market l...

This report forecasts the U.S. cable modem services market for the period of 2000 through 2007. This report identifies market challenges, drivers, restraints, market demand, market and technology trends, and pricing trends. This report outlines the competitive structure of the U.S. cable modem services market with a market share analysis for both c...

07 Sep 2020  |  Europe  |  Market Research

Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020

CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption

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This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...