Search results for: 'systems engineering'

Rapid urbanization, water stress, and climate change has forced urban water utilities to adopt smart solutions that could enable efficiency and optimization. Smart water meters have enabled utilities to recover costs, sustain water infrastructure, ensure optimized distribution, reduce wastage, improve system and resource efficiency, and provide cus...

The customer experience (CX) outsourcing services landscape will sustain a strong growth trajectory during the next five years. Two drivers will fuel this momentum: the increasing acceptance of CX as a formidable competitive differentiation strategy and undeniable incentives for companies to outsource their CX operations. For the third year in a...

The Vietnamese contact center applications market size is estimated to grow from $4.0 million in 2016 to $5.6 million by 2023, at a Compound Annual Growth Rate (CAGR) of 5.1%. The research service covers the contact center applications market in Vietnam based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Respo...

This market insight identifies major regulations impacting the building materials industry and their implications for building material manufacturers. The four key regulatory themes that have been discussed across all regions are indoor air quality, fire and safety, energy efficiency, and carbon emissions. The study sheds light on the variations in...

By 2050, about 1 billion people will reside in urban centers in APAC. Despite relatively high water availability, most APAC countries face water stress primarily due to uneven distribution of water. Most medium-high income economies have implemented policies favoring the reuse of treated wastewater primarily to meet growing industrial demand. N...

This research study is an analysis of the South African solar water heater market. This research service contextualizes the current state of the solar water heater market in South Africa with regards to the regulatory and legislative framework. Particular attention is given to analyse the both the phenomenal growth of this market since a rebate sys...

This Frost & Sullivan analysis examines the evolution of mobility innovation through a comprehensive benchmarking of automotive and mobility-related patents across connected, autonomous, shared, and electric (CASE) mobility dimensions. Using patent data from the United States Patent and Trademark Office spanning 1976 to 2040, the analysis maps lon...

17 Dec 2021  |  North America  |  Frost Radar

Frost Radar™: North American Customer Experience Outsourcing Services Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. Enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator. Hence, this field is gaining more attention and greater investment priority. The CX outsourcing services market is also becoming much more tech-intensive as...

This Frost Radar reveals the contact center-as-a-service (CCaaS) industry leaders using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth ...