Search results for: 'cable open observation network'

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

16 Dec 2019  |  Europe  |  Market Research

Strategic Analysis of the Electric Vehicle (EV) Ecosystem in Germany, 2018–2025

BEVs and PHEVs are Expected to Grow from 72,014 Unit Sales in 2018 to 880,017 Unit Sales in 2025 at a CAGR of about 43.0% during 2018–2025

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The automotive industry is rapidly evolving in terms of technology as well as tackling environmental issues. Electric vehicles have been introduced as a clean energy initiative as they have low or zero emissions and have come a long way to become an integral part of OEM’s business strategies. Automakers are creating separate EV business units to be...

Growth rates for the European customer experience (CX) outsourcing market have declined from the double-digit pace of 2020 and 2021, partly due to economic headwinds such as rising interest rates and fluctuating exchange rates. Moderate growth is expected between 2023 and 2025, with a recovery expected to start in 2026. The introduction of generati...

Secure access service edge (SASE) developers are employing AI to make their cloud zero trust architecture platforms better. This isn't news: Most of the bigger SASE vendors have experimented with integrating AI components into their platforms for five years or more. What is new is that their customers are now reaping the tangible benefits of those ...

The market for CX management is anticipated to grow during the forecast period, mainly due to the rising awareness that CX is a powerful tool for gaining a competitive edge and companies' growing desire to outsource their CX operations.The advent of generative AI (Gen AI) technology has the potential to upend this sector. This technology can signif...

The cloud application market has entered a defining moment—one shaped by rapid technological breakthroughs, geopolitical uncertainty, and rising enterprise expectations. What was once a steady shift toward SaaS and digital workflows has now transformed into a far more complex landscape, where autonomy, sovereignty, resilience, and intelligence are ...

Mobile Video Services have emerged as the mainstay of U.S. mobile operators' 3G offerings. While streaming Mobile Video services have been offered by a few mobile operators in the United States, it is just now that we see a flurry of activities in this area. Availability of advanced networks, coupled with compelling content and improving handset ca...

CES 2020 came to a close with the automotive industry looking at immediate and real-world use cases around an autonomous and on-demand connected lifestyle. As the DOT updated new AV guidelines, the Frost & Sullivan team went to understand how automotive industry participants, which have traditionally been cautious and slow adopters of technologies,...

21 Apr 2020  |  North America  |  Market Outlook

Global Shared and Autonomous Mobility Industry Outlook, 2020

Slowdown in the Global Shared Mobility Market Due to COVID-19 Pandemic; GMV Expected to Grow by a Mere 1.1% between 2019 and 2020

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Key Issues Addressed

This study aims to analyze and forecast the global shared mobility market for 2019 and 2020. It takes into consideration factors such as evolving business models in the shared mobility space, market consolidations and partnerships, and key market trends. It will benefit mobility service providers, OEMs, car rental and leasing companies, financial s...