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This research service examines the Contact Center as a Service (CCaaS) market in Europe. The CCaaS market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 2020 and provides ...

28 Feb 2017  |  Global  |  Market Research

Global LED Lighting Market (2017 Update)

Driven by IoT, LaaS will Usher in Connected Lighting and Living by 2023

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This study provides an in-depth analysis of the global LED lighting market in 2016, covering 7 application segments (residential, retail, architectural, outdoor, office, industrial, hospitality) in 5 regions (North America, Europe, Latin America, the Middle East and Africa, and Asia-Pacific). After evaluating the market size for 2016 to be $ 47,303...

For resource-constrained IT organizations, a key benefit of the cloud is offloading IT maintenance responsibilities. But the public cloud addresses only part of a business’s IT burden. While storage and applications can be whisked off to the cloud provider’s data center, many IT functions and related infrastructure—such as networking, voice, and co...

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, and access to skilled talent and different locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutio...

Driven by the rapid FM development in developing markets and offset by low growth in mature markets, growth in the Asia-Pacific facility management (FM) market is stable. The growing outsourcing culture, supported by the continuous expansion of asset base and new construction, contributes to a higher penetrable FM market base. Constantly evolving c...

This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

Original equipment manufacturers (OEMs) used to differentiate their products based on mechanical features. Today, however, consumers increasingly want features defined by software, such as driver assistance, connectivity, and comfort-convenience services. The convergence of technology areas including electrification, autonomous driving, shared mobi...

This study covers the US business carrier Ethernet services market. Ethernet is seeing rising demand from enterprises for its flexibility, scalability, and reliability. Ethernet services offer faster repair time and better security and performance than other transport services. Moreover, network service providers (NSPs) report that new demand is fo...

Frost & Sullivan expects the global MedTech managed vendor services market to witness significant changes over the next few years, driven by the increasing technology adoption by managed equipment services (MES), multi-vendor services (MVS), and professional service providers. They will do so due to the transformations in healthcare facilities, the...