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The North American commercial vehicle telematics market is moving from basic vehicle tracking and compliance to broader digital fleet management, creating a more competitive but also more diverse growth environment. Traditional telematics functions, such as GPS tracking, remain important, particularly among regulated commercial fleets, but they are...

With air travel becoming more commoditized and airlines looking to optimize costs and resources, IT systems in aviation has become a critical component in airline business models. From passenger experience to maintaining the airlines, IT systems are being used to perform critical functions, track and maintain data, and provide analytics for better ...

The move to the cloud and hybrid workspaces have become the business norm, and the management of user, machine, and workload identities requires a cloud-native and cloud-first approach. In an environment of ever-more-complex hybrid and multicloud architectures, security concerns and use cases, limitations due to certificate issuance and PKI managem...

Frost & Sullivan defines consumer identity and access management (CIAM) as a framework that controls and manages consumer identities and access as well as policies across IT infrastructures to protect enterprises from unauthorized and potentially harmful security breaches. CIAM solutions include single sign-on, multifactor authentication, identity ...

This Frost Radar™ examines the European customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. Usually, CX management is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can ...

This Frost Radar™ examines the Asia-Pacific customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. Usually, CX management is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services ...

A customer experience platform (CXP) brings order to the complexity of modern customer interactions, covering multiple channels and touchpoints to deliver a journey that is seamless, consistent, and personalized. Providers featured in this Frost Radar™ analysis offer a full-fledged native CXP that includes contact center software, AI, omnichannel e...

The health monitoring wearables industry is undergoing a profound transformation as competitive advantage shifts from device hardware to integrated digital health ecosystems. Market leaders are differentiating through clinically validated health insights, longitudinal data platforms, AI-enabled analytics, and subscription-based services that suppor...

The North American hosted Internet Protocol (IP) telephony and unified communications-as-a-service (UCaaS) market is experiencing steady growth as the small-business customer segment gradually matures and penetration in the mid-market and enterprise segments accelerates. Evolving technologies and business models, along with increasing customer awar...