Search results for: 'MANAGEMENT STANDARDS'

The customer experience (CX) industry is being reshaped by changing operational models and technological innovations. On-premises legacy contact center systems and solutions cannot keep up with evolving customer needs and advances in technology. Customers in the digital era expect highly personalized and continued customer service across their pref...

03 Jul 2020  |  Global  |  Market Research

Growth Opportunities in the Global Facility Management Market, Forecast to 2025

Preparing Facility Management Participants for Success After a Pandemic

Infographics

×

The global Facility Management (FM) market is going through a major transformation driven by technology innovation, new business models, emerging value propositions, competitive disruption, and creative new service offerings. In many parts of the world, FM services are commoditising and there is a need for innovation and new value propositions if s...

Building energy management is now a cornerstone of building energy sustainability. Mass digitization targets building systems management and focuses on occupant health and well-being, enabling proactive performance improvements and making buildings more human-centric. The COVID-19 pandemic emphasizes the importance of minimizing ecological footprin...

According to the World Health Organization, groundwater and surface water are commonly contaminated with heavy metals and other emerging contaminants. For instance, arsenic is present in very high concentrations (more than 10 micrograms per liter) in groundwater in the United States, Mexico, Argentina, Vietnam, India, and China, affecting the drink...

Emerging participants that are both nimble and innovative will increasingly drive the pace of technology change in the BEM industry. Their partnerships with utilities, FM companies, and EM consultancies will aid expansion across geographies. Demand response and supply chain management solutions along with BEM solutions on the cloud will enable dyna...

Driven by accelerating content volumes, generative and agentic AI, governance requirements, and increasingly complex content supply chains, digital asset management platforms are expanding beyond storage and search to support content intelligence, workflow automation, rights management, omnichannel activation, and AI-enabled execution. Enterprises ...

Reco has established itself as a fast-emerging SaaS security posture management (SSPM) provider. Through its Dynamic SaaS Security platform, it offers SSPM solutions, empowering organizations with full visibility into every app, identity, and action to prioritize, manage, and remediate risks across the SaaS ecosystems. Reco sets itself apart with i...

This Frost Radar™ assesses how security information and event management (SIEM) has evolved from log management to a cloud-native, AI-driven security operations platform. It benchmarks vendors on innovation and growth, highlighting the shift toward unified telemetry, embedded user and entity behavior analytics, and security orchestration, automatio...

This analysis of shifts in the customer experience management (CXM) industry in Latin America resulting from technological advances and customer expectations examines how politics, the economy, and the introduction of digital technologies into the customer journey have affected the industry. The focus will be on the evolution of CXM companies as ho...