Search results for: 'agents'

This study examines the trends in the Latin American and the Caribbean (CALA) customer experience outsourcing (CX Outsourcing) services market and forecasts the market size. The report provides extensive coverage of services delivered in each local market and those provided from the CALA countries to others overseas. In this sense, offshore service...

This Frost & Sullivan Market Insight presents a broad overview of Business Process Outsourcing (BPO) market demand for English proficiency for call volumes originating from the United States. It highlights the key industry trends. In preparing this report, Frost & Sullivan conducted interviews with executives from the following companies: Alorica,...

The rapid pace of technological change has had far reaching impact across business; ushering in the age of digital transformation. Machine learning (ML), natural language processing (NLP), artificial intelligence (AI), mobility, and cloud computing are a few examples of maturing technologies that are impacting this transformational movement. This t...

One of the most powerful applications of AI technology in CX today is AI-powered analytics. The introduction of AI analytics can supercharge contact center business intelligence, transforming it from a tool that tells a story of the past to an instrument that informs the future. AI analytics enable a range of new capabilities, including:Automated i...

In 2026, the construction management sector is accelerating its digital transformation, with agentic AI systems emerging as a cornerstone for automating comprehensive project workflows and overcoming chronic issues such as labor shortages, escalating costs, and persistent delays. These intelligent agents, powered by generative capabilities, enable ...

Surface active agents or surfactants are used as emulsifiers in detergents used in personal care and household care. The property of a surfactant changes with the formula and the function that it performs. Surfactants are used in household care, specifically laundry detergents, fabric care solutions, surface cleaners, dishwashing soap products, and...

Frost & Sullivan’s Trend Opportunity Profiles are designed to help clients discover and prioritize the most consequential mid-to-long term trends transforming their business growth environment. To create each profile, Frost & Sullivan analyzes the trend opportunity across key industries, including aerospace and defense; health, wellness, and well-b...

The contact center industry benefitted greatly from COVID-19 pandemic market dynamics, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared, and 2023 is the aftermath of that shift. Greater macroeconomic factors loom large over this...

This research service consists of Trend Opportunity Profiles that cover the global aspects of retail services, featuring the most upcoming trends that cater to the retail industry. In addition, the study describes the opportunities for several sectors, such as FMCG, retail, ICT, business, and financial services. Trend Opportunity Profiles Serie...