Search results for: 'landscape'

This study examines the automotive aftermarket in Mainland China, with a particular focus on light vehicles, including passenger vehicles and light commercial vehicles. The aftermarket encompasses all non-warranty replacement parts installed after the dealer sells the vehicle. Automotive parts are integral to the complete vehicle assembly and play ...

Malaysia's facility management (FM) market is one of Southeast Asia's most advanced, anchored by long-term public sector concessions and public-private partnerships in healthcare and government, alongside a mature base of commercial and industrial end users. Three forces are reshaping growth: the shift from voluntary to mandatory sustainability com...

The growing use of digital payments in Asia-Pacific (APAC) paves the way for innovation and new use cases that address user pain points payment solutions, such as self-checkout, enhance customer experience while software point-of-sale (softPOS) accelerates the merchant onboarding process. The APAC market will become more aware of the benefits of ne...

The mature Japanese and South Korean facility management (FM) markets are experiencing relatively stable growth post the 2020 disruption, as economic conditions are stable and growth is consistent. The effect of inflation calmed in 2023, and service providers are experiencing stability in terms of margins costs. The markets are motivated by the ado...

The scale and sophistication of cyberattacks in China continue to rise, driven by the rapid adoption of cloud computing, mobile applications, IoT devices, and industrial digitalization. Increasing automation of attacks, combined with wider use of AI-driven intrusion techniques, is placing unprecedented pressure on organizations to strengthen visibi...

This Frost Radar™ examines the Asia-Pacific customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. Usually, CX management is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services ...

Customer experience (CX) platforms serve as the operational and intelligence layer through which organizations manage, orchestrate, and continuously optimize customer interactions across every channel and touchpoint. As contact centers evolve beyond traditional voice interactions to include digital self-service, AI-driven resolutions, and proactive...

Asia is one of the largest contributor to global electronics industry with its expertise in semiconductor fabrication. But India has never entered into this scenario even though its is one of the world’s largest consumer of electronic goods. Hence the assessment of the reasons behind the lack of India’s presence in global electronics economy is qui...

The Vietnamese contact center applications market size is estimated to grow from $4.0 million in 2016 to $5.6 million by 2023, at a Compound Annual Growth Rate (CAGR) of 5.1%. The research service covers the contact center applications market in Vietnam based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Respo...