Search results for: 'tracking software in service industry'

This research service analyzes emerging technologies in the field of molecular diagnostics and their impact in the healthcare market.

This research analyzes the evolving role of electronics manufacturing service (EMS) providers and original design manufacturers (ODMs) in the dynamic electronics industry. It includes revenue forecasts, drivers and restraints, regional forecast and analysis, vertical market forecast and analysis, and competitive structure. The study also discusses ...

The North American live media contribution, transport, and managed distribution services market provides the business-to-business infrastructure and operational support required to acquire, move, process, monitor, and deliver live video feeds between venues, production environments, broadcasters, rights holders, and digital platforms. The market is...

This bulletin is an overview of what Self-service BIA is, what is driving its growth, the key trends, and upcoming solutions in this emerging market.

This Frost & Sullivan report examines leading service providers in North America that offer comprehensive Ethernet services across both retail and wholesale segments. The market continues to face declining revenue growth, driven by ongoing price compression, increased competition, market maturity, and the rising adoption of software-defined wide ar...

This report provides a detailed analysis of how the growth of e-mail management and web-enabled contact centers is driving demand for web self service knowledge base solutions.

This research service analyzes current and future trends in the global pumps market in the oil and gas industry. Analysis is based on end users and product types and is segmented by centrifugal and positive displacement pumps. Various market drivers and restraints and any challenges and their impact over time are discussed. This research outlines t...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

Before deregulation, the role of most European operators centered around the provision of voice-line telephony services. Modern telecommunications markets are much more complex and touch on a number of different segments across the ICT market. Today's telecommunications companies provide fixed and mobile broadband, content streaming services, fixed...