Search results for: 'needs aggregator'

This research study covers the workforce optimization market in the contact center space from a global lens. The study outlines the key elements present in a comprehensive WFO strategy as well as some of the main players in the global workforce optimization market. The COVID-19 pandemic has accelerated the need for modern contact centers to mana...

The Indian water and wastewater treatment market is growing and gaining widespread attention. The World Bank commented that India could comfortably achieve 7.5% gross domestic product (GDP) growth every year, but not 8.0% unless it implements effective water management strategies. Government agencies are implementing regulatory and funding mechanis...

Robotics is increasingly used in both industrial and nonindustrial settings. This research service focuses on nonindustrial robots that collaborate and work with humans. Such human-robot collaboration aims to offer convenience and care, control and monitoring, learning assistance, or other tasks which may require significant human effort and to hel...

The year 2021 was pivotal for contact centers. Organizations grappled with the continual challenges brought on by the COVID-19 pandemic while working to meet customer demand for efficient service and an improved customer experience (CX). The contact center and CX landscape was severely affected by the disruptions caused by the pandemic, which accel...

03 Mar 2022  |  Europe  |  Frost Radar

Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

Infographics

×

The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, ed...

Frost & Sullivan’s analysis of the oral solid dosage excipients market aims at quantifying the consumption and analyzing the impact of key disruptive, transformative, and competitive trends across the value chain order to present a forecast for the eight year period of 2022 to 2030. The scope of the study comprises analysis of the oral solid dosage...

Data strings from vehicles, machines, products, and facilities are generated to alert users of asset operating conditions. Data is created to notify users of asset location and condition and if something is about to go wrong. This data is churned out constantly, and organizations that acknowledge and find ways to monetize it can become market lea...

14 Jun 2022  |  Global  |  Megatrends

Global Frictionless Commerce Growth Opportunities

Enhancing Customer Experience through the Convergence of Physical and Digital Retail

Infographics

×

The retail industry is undergoing a transformational shift wherein physical and digital customer experiences are converging. Retailers want to leverage digital tools that will help them derive contextual, behavioral, and location-based information to create unique and engaging customer experiences. Digitalized eCommerce platforms will enable fricti...

The Thailand connected trucks telematics market showed significant slowness due to the COVID-19 pandemic, despite which the industry has shown resilience and indications for growth mainly in the transport and logistics sector. The telematics industry is further attributed by the support of government and department of land transport who regulate us...