Search results for: 'response'

When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Australian organizations made major changes to their processes and technology to address the initial crisis. Their contact centers wer...

17 Nov 2020  |  North America  |  Market Research

Global Cloud Infrastructure-as-a-Service (IaaS) Market, Forecast to 2025

Competition Moves up the Stack as IaaS Adoption Accelerates

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The global infrastructure-as-a-service (IaaS) market registered strong revenue growth in 2019 (28.8%). This results from key market participants expanding their market presence, growing and intensifying partnerships, broadening client portfolio, and launching new features, products, and services. The IaaS market performance remains strong in 2020, ...

Cyberattacks have been getting more and more sophisticated day by day and are causing substantial damage to enterprise assets. Companies undertaking digitization initiatives are being discouraged by the possibility of exposing their networks to devastating cyberattacks. These companies are looking to ramp up their security controls to support and p...

This Frost & Sullivan study analyzes the global commercial unmanned aerial systems market for the oil and gas industry, highlighting the main market drivers, restraints, trends, challenges, and growth opportunities. In 2022, the commercial UAS market for the oil and gas industry generated $186.2 million in revenue. The most relevant applications of...

21 Jan 2025  |  Global  |  Technology Research

Technologies Enabling Resilient Pharmaceutical Supply Chains

AI-enabled Technologies are Transforming the Pharmaceutical Supply Chain Network

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This study aims to review emerging, transformative technology solutions that redesign pharmaceutical supply chain processes and introduce increased resilience, transparency, and responsiveness into the model. The study answers the following questions: What are some new challenges big pharma's supply chains must address today? How can emerging tec...

In 2025, cybersecurity businesses will continue navigating the evolving economic dynamics and volatility from global macro uncertainties. The emphasis will be on exploring growth opportunities amid market volatility and restraints. In this study, Frost & Sullivan discusses its outlook and identifies the top 10 growth opportunities for the cybersecu...

While most companies in the Asia-Pacific region are expected to explore the Contact Center as a Service (CCaaS) model, many of them would look for ways to increase the returns on their investment from their existing infrastructures. These companies are likely to adopt hybrid solutions, as established system vendors start offering more deployment op...

In response to the numerous challenges associated with the COVID-19 pandemic, organizations of all sizes underwent a radical adaptation of their business processes and, in some cases, their entire business models, in order to survive. Throughout 2020, innovative companies found clever ways to serve their customers, which required a new set of commu...

Following a robust economic recovery in 2021, global economic conditions were set to slowly normalize in 2022, with downside restraints emerging from the tightening of global financial conditions, sporadic virus outbreaks, and supply disruptions. However, the Russo-Ukrainian war has unleashed new levels of volatility across the global economy. Glob...