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In recent years, physical retail stores have fallen behind eCommerce as the digital economy bellwethers such as Alibaba, Amazon, Baidu, Facebook, Google, Microsoft, and Tencent have defined the direction of retail and driven consumer expectations. Online and offline commerce now converge into one integrated commerce experience. Beyond gloomy repor...

25 May 2020  |  North America  |  Market Outlook

Post-pandemic Growth Opportunity Analysis of the Defence Industry

Preparing for the Rebound

Infographics

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The global defence spending was recorded at $1.8 trillion in 2018; the highest spending recorded, to date. The COVID-19 epidemic is likely to reduce defence spending as governments around the world allocate funds for both fighting the pandemic and reviving the economy. COVID-19 is a dual crisis—public health and economic downturn—unlike any other p...

The Indian contact center applications market generated a revenue growth of 9.1Percentage, with market revenue of $72.9 million in 2018. The market is forecasted to grow at 2.6Percentage CAGR from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhancement. C...

The Thailand contact center applications market generated a revenue growth of 8.3Percentage, with market revenue of $19.3 million in 2018. The market is expected to grow at a CAGR of 2.9Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhancemen...

The Malaysian contact center applications market generated a revenue growth of 5.4Percentage, with market revenue of $14.9 million in 2018. The market is expected to grow at a CAGR of 2.9Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhanceme...

The Hong Kong contact center applications market generated a revenue growth of 8.6Percentage, with market revenue of $15.7 million in 2018. The market is expected to grow at a CAGR of 2.8Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhanceme...

The Chinese contact center applications market generated a revenue growth of 1.5Percentage, with market revenue of $108.7 million in 2018. The market is expected to grow at a CAGR of 1.3Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhancemen...

The Indonesian contact center applications market generated a revenue growth of 2.5Percentage, with market revenue of $14.3 million in 2018. The market is expected to grow at a CAGR of 4.2Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhancem...

The Philippines contact center applications market generated a revenue growth of 2.6Percentage, with market revenue of $21.4 million in 2018. The market is expected to grow at a CAGR of 2.7Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhance...