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21 Aug 2019  |  North America  |  Market Research
Companies to Watch in Customer Contact, North America, 2019
Technology Providers of Note in an Expanding Customer Service Ecosystem
This is a companion piece to Frost & Sullivan’s 2019 Contact Center Buyers Guide (K234-76, August 2019), which examines the core areas and suppliers in the North American cloud/hosted contact center market. Core areas include systems and cloud-based solutions for inbound contact routing/automatic call distribution (ICR/ACD), outbound dialing, inte...
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17 Sep 2024  |  Global  |  Market Research
Growth Opportunities in the Commercial & Industrial Battery Energy Storage Systems (BESS) Industry
Solar-plus-storage, Charging Sites, and New Service Models Propel Market Growth
Battery energy storage systems (BESS) have rapidly become the fastest-growing clean energy technology driven by the growth of wind and solar and the need for grid flexibility. While commercial and industrial (C&I) BESS installations have traditionally lagged behind grid-scale and residential deployments, the sector holds considerable opportunit...
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01 Sep 2021  |  Asia Pacific  |  Market Research
Australia Facility Management Growth Opportunities
Technology Adoption and Service Efficiency to Advance FM as the Economy Improves Post-pandemic
The Australian facilities management (FM) market registered disruption due to the COVID-19 pandemic in 2020, recording negative growth. It is forecast to remain negative in 2021. Frost & Sullivan expects the FM market to record stable development in 2022 as the economy recovers and fully recover by 2025 or 2026. New infrastructure development, h...
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23 Jun 2022  |  North America  |  Market Research
Digital Trust and Safety Growth Opportunities
Content Moderation Strategies are Important Across all Online Customer Engagements
The explosion of the internet and mobile devices led to the emergence of online platforms that allow users to share content for others to view. Social media platforms make sharing content with global audiences easy, and react buttons, comments sections, and message boards enable users to interact and share their opinions, feedback, and criticisms. ...
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27 Aug 2021  |  North America  |  Frost Radar
Frost Radar™: Global Smart Water Meter Market, 2021
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
Water stress and the need for climate resilience have led water utilities around the world to embrace new strategies for customer-side demand management and reduction of non-revenue water (NRW) losses. A key part of the customer-focused digital strategy is the rollout of smart meters that capture water consumption metrics, drive customer engagement...
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09 Jul 2025  |  Global  |  Market Outlook
Global Clinical Diagnostics Outlook, 2025
Driven by Novel Biomarkers, Digital Services, and Automation, Industry is Accelerating Precision, Efficiency, and Early Disease Detection in Molecular Diagnostics and Point-of-care Testing (POCT)
The global clinical diagnostics market is poised for strong growth as stakeholders shift focus toward high-growth segments such as precision medicine, decentralized diagnostics, software-driven solutions, and product expansion. Companies continue to adopt LIMS and other digital platforms while emerging opportunities in the POCT sector further drive...
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01 Nov 2019  |  Global  |  Market Research
Growth Opportunities in the Global Internet of Bins Market, Forecast to 2025
Smart City Initiatives, Combined with Efficiency and Improvement-related Financial Benefits, will be the Catalyst for Rapid Growth in Smart Bin Deployment
Innovative business models like Build-Operate-Transfer (BOT), Build-Operate-Manage (BOM), Software-as-a-service (SaaS), and Sensing-as-as service are becoming a trend in the smart waste management sector. BOT/BOM is a complete package, where the company takes ownership of everything. Municipalities and companies should focus on “Pay-per-use” models...
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24 Dec 2021  |  Global  |  Market Research
When Blockchain and IoT Work Together: Reappraising the Promises and Pitfalls
Understanding the Convergence and Moving Past the Hype to See Real Value and Growth Opportunities
This study serves to explain how Blockchain and IoT can work together, what each technology is, how it works, how they integrate together, and example use cases. • Blockchain and IoT represent two collections of technologies with tremendous potential to improve and optimize businesses operations and daily life, but despite the heralding of a new ...
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22 Dec 2022  |  North America  |  Market Research
Growth Opportunities in the US Department of Defense (DoD) Environmental Activities
New Technologies at the Service of Base Clean-up and Attainment of Sustainability Goals
This research service focuses on the United States (US) Department of Defense (DoD) environmental activities. The base year is FY 2021, and it provides examples of fiscal year (FY) 2023 program spending requests, and representative contracts awarded during calendar year (CY) 2022. The study outlines DoD's efforts to address pollution at bases, i...
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08 Aug 2022  |  Global  |  Market Research
Microservices Architecture Transforming Global Manufacturing
Agility, Scalability, and Flexibility Advantages Create New Growth Opportunities for Developers and End Users
The monolithic architecture is prevalent in industrial and manufacturing software development and deployment. Rigid and complex to modify, a monolithic application is a large code repository where changes or updates require manual installation and scheduled downtime. Patches are also released during the release cycle, which can take months. A singl...
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