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This research study covers the workforce optimization market in the contact center space from a global lens. The study outlines the key elements present in a comprehensive WFO strategy as well as some of the main players in the global workforce optimization market. The COVID-19 pandemic has accelerated the need for modern contact centers to mana...

17 Feb 2022  |  Global  |  Market Research

Global Personal Care Functional Ingredients Growth Opportunities

New Product Development in the Natural Space Driven by Consumer Aversion Toward Synthetic Ingredients

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Frost & Sullivan’s analysis of the personal care functional ingredients market aims at quantifying the consumption and analyzing the impact of key disruptive, transformative, and competitive trends across the value chain order to present a forecast for the five year period of 2022 to 2026. The scope of the study comprises analysis of the personal c...

03 Mar 2022  |  North America  |  Frost Radar

Frost Radar™: US eCommerce Fraud Prevention, 2022

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The US eCommerce market is on a strong growth trajectory. Revenue grew 20% in 2021 to approximately $850 billion. Many of the purchasing trends that emerged at the beginning of the pandemic have become permanent as consumers embraced the ease and convenience of home delivery and curbside or in-store pickups. Frost & Sullivan’s research indicates th...

The year 2021 was pivotal for contact centers. Organizations grappled with the continual challenges brought on by the COVID-19 pandemic while working to meet customer demand for efficient service and an improved customer experience (CX). The contact center and CX landscape was severely affected by the disruptions caused by the pandemic, which accel...

Data strings from vehicles, machines, products, and facilities are generated to alert users of asset operating conditions. Data is created to notify users of asset location and condition and if something is about to go wrong. This data is churned out constantly, and organizations that acknowledge and find ways to monetize it can become market lea...

Today’s hypercompetitive business environment requires not only maintaining the highest levels of system availability, but capitalizing on unique differentiators like data. For most businesses, data—whether customer, research-driven, or market-based—is a concrete asset that is being leveraged in new and different ways, in activities such as product...

Global lithium-ion battery market revenue is expected to increase at an impressive 17.9% compound annual growth rate from 2018 to 2025. Market growth is fueled by rising demand for energy storage around the world, electric vehicle production, and demand for industrial power tools and electric forklifts. Technological advancements have allowed batte...

31 Dec 2019  |  North America  |  Market Research

Global Biometrics Market, Forecast to 2024

eGovernance, Mobile Biometrics and eCommerce Drive the Ubiquity of Biometrics in Commercial and Government Applications

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The global biometrics market is at a high growth stage due to the ubiquity of dominant biometric modalities such as fingerprint and facial recognition. The deployment of biometrics is increasingly pervasive in both governmental and commercial sectors because of ease of use and the high degree of convenience offered by the technology. Key applicatio...

14 Jun 2022  |  Global  |  Megatrends

Global Frictionless Commerce Growth Opportunities

Enhancing Customer Experience through the Convergence of Physical and Digital Retail

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The retail industry is undergoing a transformational shift wherein physical and digital customer experiences are converging. Retailers want to leverage digital tools that will help them derive contextual, behavioral, and location-based information to create unique and engaging customer experiences. Digitalized eCommerce platforms will enable fricti...