Search results for: 'value dect centers'

A number of software companies established their fulfillment centers in India in the early 2000s in search of low-cost, high-productivity hubs. The early success of jobs outsourced to India and a rapidly evolving education infrastructure led to further investments in Indian global capability centers (GCCs). As companies ramped up their investments ...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

18 Sep 2020  |  Global  |  Market Research

Value-added Services Backed by Industry 4.0 to Propel the Global Oil & Gas Refinery MRO Services Market, 2020–2024

Leveraging Cloud, Big Data and Analytics will Improve Accessibility for Customers and Enable MRO Service Providers to Generate New Revenue Streams

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Maintenance, repair and overhaul (MRO) services catering to the oil & gas refinery market will be adversely impacted by the Coronavirus 2019 (COVID-19) induced economics slump, alongside the oversupply of oil and lack of storage capacities 2016 to 2024 (the study period of this research). This market is currently (2019) valued at $15.40 billion and...

Globally, the difficulty in operating large hospitals is made worse by use of manual operations and processes that often lead to a host of inefficiencies. The COVID-19 pandemic in the first half of 2020 brought these inefficiencies to the fore, and as a lasting impact, hospitals must now address the backlog of outpatient, imaging, and surgery patie...

The Indian contact center applications market generated a revenue growth of 9.1Percentage, with market revenue of $72.9 million in 2018. The market is forecasted to grow at 2.6Percentage CAGR from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhancement. C...

The Thailand contact center applications market generated a revenue growth of 8.3Percentage, with market revenue of $19.3 million in 2018. The market is expected to grow at a CAGR of 2.9Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhancemen...

The Malaysian contact center applications market generated a revenue growth of 5.4Percentage, with market revenue of $14.9 million in 2018. The market is expected to grow at a CAGR of 2.9Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhanceme...

The Indonesian contact center applications market generated a revenue growth of 2.5Percentage, with market revenue of $14.3 million in 2018. The market is expected to grow at a CAGR of 4.2Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhancem...

The Australian contact center applications market generated a revenue growth of 6.7Percentage, with market revenue of $130.0 million in 2018. The market is forecast to a decline at a CAGR of 1.5Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value en...